Hotels in Acheng business district, Harbin

There were two staff members at the counter at the same time, whether it was the late check-in shift or the early check-out shift. They were all very smiling, friendly, and polite. Besides candy, they also provided free glasses wipes. They also offered me tea when I checked in and asked if I wanted water to go when I checked out. There was an aromatherapy device in the room, but I didn't smell anything when I turned it on. However, the room was spacious and looked clean. The counter service was also good. There was a food delivery robot when I ordered takeout. There were many restaurants within walking distance, and the lobby looked very comfortable.

The environment is very good. fair price and good service. very satisfied

The service attitude is very poor. My original order was from October 28 to November 3 because it was already 12 o'clock in the middle of the night after I just got off the plane and took the car to the hotel. So I cancelled the order on October 28 on the road and changed it to October 29 to November 3 (refund 180.28 yuan) And in the early morning of the 29th, I also successfully checked in at the front desk of the hotel (the hotel staff did not ask questions). On October 30th the next day, I was still asleep. The front desk of the hotel called me with the room phone and said that my order had a problem and paid less for a day. The room rate (poor attitude) On the evening of the 30th, I went to ask what the specific situation was. The front desk of the hotel 1 did not know this situation. I called the front desk of the hotel 2 Hotel front desk 2 said that the room rate in the early morning of the 29th (before 6 o'clock on the 29th) should be regarded as the 28th. If you pay at the front desk, it is 12 yuan more expensive than on the App (192.28 yuan) Let me ask the customer service of Trip.com to see if I can modify it and find that I can't call the hotel manager at the front desk 2 (phone amplification) store manager (extremely bad! Extremely bad! ! Extremely bad! ! ! ) ”I know that order, that person has a problem, The guest understands that there is a problem,...” The hotel front desk 2 interrupted her to talk, she was not snoring, I was right next to her. I have been preparing WeChat payment codes all the time. I have been cooperating. I just want to ask if the order that was cancelled without the customer's knowledge needs you to sneer? I ideally opened L7, I am 12 yuan short of you? The customer is God. I didn't pretend to be uncle. I didn't make any difficulties. I didn't mention all kinds of embarrassing requests. And I didn't say a word of nonsense. Your hotel said that I was one day short of the room money. I just prepared the payment code. I came to Hanting brand, don't worry, I will never come again. It is difficult to get to the headquarters and never ask? Don't do research, come down and take a look? Just let it go? Do you know what is the customer satisfaction rate? If it is long, I think it is not far from closing the door.

The environment and facilities are quite good, with parking and breakfast available. The front desk staff are also very welcoming, and it's convenient to get around. However, I don't know what the designer was thinking. There are no power outlets next to the sofa, making it extremely inconvenient to charge anything. There are also no outlets next to the kettle, so you have to take it to the sink to boil water. Ironically, there are outlets in the area opposite the stairs, but they don't even provide a small table. There's clearly enough space for a table for work, but they simply don't have it. It's really quite inconvenient.

Highly recommended! I'd especially like to commend the front desk staff – they were incredibly kind and had an excellent attitude, never showing any impatience. We brought our child to enjoy the hot springs, spent the whole day playing, and then it was so convenient to return to a clean room to rest.

房間很滿意 一進來有一個全身鏡 乾淨衞生 設施齊全 前台態度很好 有事溝通儘量給解決 一個人住也不會不安全 喜歡喜歡

Stayed for nine days, excellent service, excellent environment and excellent facilities. I also spent New Year’s Eve in the hotel, and invited me to share the New Year’s Eve dinner with the hotel staff for free, and even ate Spring Festival dumplings in the middle of the night! A very excellent hotel, my first choice next time I come to Acheng!

The overall feeling is OK. The staff is warm and welcoming, the attitude is very good, and the active guidance is helpful; the room is spacious and the windows are very bright and air-conditioned. But pay attention to this is a bathing club, which does not match the hotel shown by the software, and it is a bit awkward to the place; Secondly, mineral water is not provided in the room at this price; there is also a common problem in the hotel, and the sound insulation is not very good. At around 6:30 in the evening, a wave of people came to other rooms with children to play mahjong. The voice was very clear; there were sanitary corners, and there were other people's hair under the sheets at the bedside. All in all, it's a little bit of a problem.

The hotel is located in a prime urban area with convenient transportation and complete surrounding facilities. The lobby is elegant and tranquil with fresh and pleasant air. The guest rooms are clean, spacious, and comfortable, and the front desk staff are friendly and attentive. The hotel has its own parking lot, making it an excellent choice for those traveling by car.

The hotel is just off the highway. The hotel has a good environment, clean, newly renovated, good service, and a rich breakfast. It was the elderly who accidentally dyed the quilt cover but not the bedsheets. He accepted the fine, but on the way back, he felt strange because the bedsheets were not stained. He communicated with the store, but the communication was not pleasant. He also responded to Ctrip, and Ctrip Solved. Later, the elder admitted that it was his own fault, so he should be careful when taking him out. Acheng is my grandma's home. The original sugar factory, textile factory, machinery and electrical appliances and other old heavy industries have collapsed. I hope Acheng can use Jindu to develop its tourism industry. I wish Acheng well, and I still scored 5 points.