Luxury Hotels in Harbin

"Pu Yan Hotel Harbin Central Street is conveniently located at 232 Block D, Yuehui Plaza, Central Street. It's just a few minutes' walk to the Central Street Pedestrian Zone, and across a small road is the Songhua River. The riverside is shaded by trees, the air is fresh, and the environment is pleasant, perfect for an evening stroll after dinner. The rooms are spacious and comfortable, fully equipped with a humidifier, a mini-fridge, and a large bathtub. The staff are very friendly, and the service is attentive and prompt. The breakfast offers a wide variety of options, especially the male staff member in white who handles registrations; his service is warm, considerate, and truly deserves a big thumbs up!"

"The room was spacious and clean, and the service was excellent. It's very close to Central Street and the church, making transportation incredibly convenient. The breakfast was exquisite and delicious. This hotel is perfect for family trips and general travel accommodation. I'll definitely choose it again next time I'm in Harbin."

"Spacious rooms and lovely washrooms! Tub was fantastic! Breakfast needs to be improved especially the service staff! The managers in the restaurants were only on their phones most of the time and that sets a bad example for the junior staff! The hotel was kind enough to add breakfasts for us due to inconvenience of the leak in our room from the air conditioning which is still leaking! They should repair before giving to next customer."

"We chose the Shangri-La Hotel for this trip primarily because of its Horizon Club River View room. And it certainly lived up to its reputation once we checked in! We stayed for 5 days and were treated to stunning sunsets every single day. The room facilities were great, and the environment was clean and tidy. The staff's professionalism was excellent, especially Ms. Xiao Bi at the executive lounge, who was kind and friendly, particularly to us seniors. The hotel's breakfast had a wide variety of delicious options, and the staff's service attitude was superb! The hotel is also conveniently located; a 2 RMB subway ride gets you to Central Street, Flood Control Monument, Stalin Park, and St. Sophia Cathedral – it truly is a hidden gem of a hotel!"

"My stay at Oulu Guya Hyatt Centric far exceeded my expectations. The room amenities were incredibly satisfying, with soft, skin-friendly bedding that melted away all my fatigue as I lay down. The floor-to-ceiling windows offered a spectacular view. The room also featured a super large bathtub. The Executive Lounge experience was equally outstanding, with a rich and varied selection of exquisite snacks. Special thanks to Guest Manager Tom Wang for proactively communicating about my check-in needs and thoughtfully planning the room type. Also, Bonnie Bai from the lounge provided meticulous service, always attentive to guests' needs, proactively replenishing food, and treating everyone with warmth and consideration. This hotel perfectly combines unique design with heartwarming service."

"The overall service was truly awful, and I absolutely do not recommend it. The experience was terrible. All the female receptionists were great, but the two male receptionists provided extremely poor service. One slightly overweight man acted as if he hadn't woken up yet, speaking to me in a questioning tone from the moment I arrived until I got my room card, as if I owed him money. I asked for an extra room card for power, which I believe is a basic service. I don't accept that they can't even provide such a fundamental service. I paid to stay in a hotel, not to be looked down upon. The other thin man's tone was full of impatience. He just told me there were no rooms available and to wait, saying at least an hour. He couldn't help with anything I asked. I had already booked and confirmed my room, yet he just blurted out that there were no rooms and to wait. This kind of service is worse than a motel. I don't believe this is a 5-diamond hotel. The only exception was a front desk lady named #Anning. From my booking to check-in, she communicated with me very thoughtfully throughout. She even arranged my room matters on her day off. The next day, she even gave me a souvenir. I believe hotel staff should make guests feel comfortable and at home. Also, there was an usher, a big brother named #XiaoGuo, who patiently helped me with my luggage, moving it back and forth between rooms. During this time, he kept recommending local specialties and places to visit. He was very enthusiastic and kind. If it weren't for the patient and thoughtful service of these two staff members, I honestly wouldn't have accepted the hotel's price and environment. Regarding the receptionist I circled in the picture: last night, around 8 PM, I returned to the hotel after dinner and asked him for an extra power card. I think this is a basic service, and my request was perfectly reasonable. He immediately questioned me, ”Didn't I give you one when you checked in? Didn't I give you two at check-in?” I then had to explain that the housekeeping staff must have taken it after cleaning the room. Only then, reluctantly and with a scowl, did he process one for me. On my first day of check-in, I said I had a reservation and it was prepared. He didn't even bother to check and just told me there were no rooms and to wait an hour. Later, a thin male receptionist next to him told him that I had booked through Ctrip, probably worried I would leave a bad review. Only then did he reluctantly go and check if there was a room for me. Less than two minutes later, he told me there was a room available again. I really suggest the hotel improve its management. I stayed here in 2021 when I was in college, and the service was truly not as bad as it is now."