苏州太美逸郡酒店位于太湖国家旅游度假区环太湖大道。
"Hotels these days always talk about 'cost reduction and efficiency improvement,' but there's a prerequisite for that: it shouldn't come at the expense of service quality. Otherwise, it's just cutting corners.
This hotel definitely gets full marks for its environment. The air in the mountains is fresh, and it's very quiet, with birds chirping and insects buzzing – very peaceful.
However, the service staff are all temporary hires, so the service is a bit subpar. Let me give you a few examples:
When I checked in, I was told there was a shuttle bus. At first, I didn't take it and walked up the stairs myself. After walking several flights, I felt quite tired. I saw a cleaning lady and asked her where to catch the shuttle. She immediately replied, 'Don't ask me, I'm just here temporarily to clean, I don't know anything.'
I was sleeping soundly in the morning but was woken up by sunlight. I saw the sun streaming in from the bathroom window, and the bathroom door was transparent and didn't block the light. I noticed a roller blind on the bathroom window, an electric one, but couldn't find the switch. So I called the front desk to ask. The front desk staff said she didn't know where the switch was either and would have to send an engineering staff member to my room to find it. Eventually, I found the switch on an recessed wall above the bathroom vanity, but by the time I found it, my sleepiness was gone.
Since I was awake, I went down for breakfast. There was a host stand at the restaurant entrance, but no one was there. I waited for a while, still no one, so I just went in. A lady in a black suit in the restaurant saw me and asked for my room number. I thought, 'You should at least seat me first before asking for my room number!' She casually pointed and said, 'Just find a seat yourself, any empty spot is fine.' Then she scurried off, no longer caring about the room number.
After breakfast, I thought about visiting the nearby Yuyang Mountain Scenic Area. I asked the hotel front desk, and the staff member told me I could take the cable car to the top of the mountain for the views. She confidently told me the cable car station was right at the main entrance of the scenic area. In reality, the cable car station and the main entrance are completely different locations. The cable car entrance is about two or three hundred meters from the hotel, while the scenic area's main entrance is six or seven hundred meters away. If you want to take the cable car up the mountain, don't do what I did and go all the way to the main entrance before backtracking to the cable car entrance. Even a few hundred meters in hot weather can make you sweat profusely. It felt like the hotel staff themselves had never actually been there.
I arrived at the hotel around 1 PM, and I wanted to ask if there was a room available for check-in. If not, I'd go out for lunch first. As soon as my car pulled into a parking spot in front of the hotel lobby, a man in a white shirt came over to shoo me away, saying 'Don't park here, don't park here!' in a very aggressive tone. I said I was just asking if there was a room available. He said, 'No room, no room, no room now,' very impatiently. I retorted, 'Oh, so you know everything, do you?' He rolled his eyes at me and walked away. That was my first impression of the 'white shirt' guy. Later, I saw him delivering fruit to rooms, delivering meals to rooms, he was everywhere. In the morning, I was sitting in the hotel lobby waiting for someone to go to breakfast together, and he came over and said, 'Go sit over there, I'm going to turn on the air conditioning, I need to close the doors and windows first,' his tone leaving no room for argument. When I was checking out, I saw 'white shirt' in the lobby helping guests with their luggage, seeming to enjoy himself immensely.
I was so curious about what kind of job this 'white shirt' person actually had. Finally, I found out he was the hotel general manager. Well, that certainly fits the bill, a 'Labor Day' experience of life, I suppose.
Finally, I'd like to tell the hotel that the bath towels and face towels in the rooms need replacing. They're supposed to be pristine white and soft, but they've become stiff and stained black. The chair covers on the balcony also need to be replaced; they're all torn.
All things considered, for a price range of around a thousand yuan, this resort hotel is still worth staying at."