MGM Hotels in Shanghai

Rarely leave reviews, but this is purely my personal experience, hoping it helps others. The five stars are for the service. Since it was my child's birthday, I wanted to find a decent hotel in a nearby big city to experience its vibrancy (even though it wasn't my first time, I'd only been to Disney before). I was torn between several hotels near the Bund, but worried about their age. So, drawn by MGM's reputation, I chose this one. (Also, when I booked, Xuhui District apparently had government coupons, so the price for the May Day holiday wasn't inflated much, it was similar to or even cheaper than usual – even cheaper than what I'd get on another platform where I have top-tier membership). After booking, I communicated my needs to the hotel front desk, concierge, and Chinese restaurant. Everything was handled very well. Because it was a birthday, I requested decorations, and the guest experience department proactively contacted me, arranged birthday decorations, and provided a small cake and pastries. Overall, the service gets a five-star rating. Regarding the hotel's hardware: it's not a luxurious old-money style, but the overall wooden aesthetic is quite good (personally, the material of the dressing table and tissue box, with its small dots, gives me a bit of trypophobia). I want to commend the pool changing rooms and steam room – they're very spacious with plenty of linens. The steam room seems to have some herbal properties. The pool isn't huge, but the water quality is quite clean. The only area I hope they improve is the F&B. In my limited experience with five-star hotels, whether it was the breakfast buffet or the Chinese restaurant, it wasn't just 'decent but a bit pricey.' It was more like, even with a huge discount, I probably wouldn't choose to eat there. I shared my subjective opinion, and the restaurants offered me a very satisfactory complimentary meal solution (though that wasn't my goal). I hope the quality of the restaurants continues to improve and they do well. On this front, I once again commend the service attitude of the restaurants, including their corporate culture of allowing immediate feedback – I was quite impressed by this. I won't go into too much detail about the F&B issues, but I will mention that the roasted pigeon at the Chinese restaurant was excellent. I didn't take many photos because nothing truly wowed me.