Pullman Hotels in Shanghai

This stay far exceeded my expectations. The hotel boasts an elegant and grand ambiance, coupled with an excellent location that makes getting around incredibly convenient. The room was immaculately clean, spacious, and comfortable. It came fully equipped with toiletries, and the bed was wonderfully soft and conducive to a good night's sleep. The overall environment was quiet and peaceful. The front desk staff were attentive and enthusiastic, responding promptly and treating guests with politeness and friendliness. The value for money here is outstanding. This is definitely my top choice for accommodation when traveling, and I highly recommend it to everyone!

Not the best place to stay. Me and my friend travel a lot and visit more than 50 hotels every year. Based on my experience I wouldn’t say it’sworth its money. We stayed at another Pullman hotel before and it was incredible but this one is one of their worst hotels. Definitely not the same level as in other countries. No English speaking staff at the hotel. Web we checked in and got our room we saw it’s was dirty with cigarette ashes next to the window. We had to ask them to clean our room again. Next morning we tried to order breakfast and it took us more than 1 hour to just order and then to wait and realise they didn’t understand what we wanted to order and mixed everything up and even added meat to our dishes where it shouldn’t be and we don’t eat meat. They tried to solve the issue several times but somehow every time they brought our food it was wrong. The whole experience was very stressful. Thanks trip for trying to solve this. Although the hotel couldn’t help, trip offered some refund for this inconvenience. The hotel said they have a gift for us when we come back to collect our suitcases. Funny to find out the gift they offered for this whole inconvenience is a bottle of sparkling water. The location is not the best too, there are so many options of Chinese hotels that can offer much more for less so don’t make your choice only because it’s Pullman as we did.

I chose this Pullman for my business trip to Shanghai for a conference. The location was very convenient, making my commute to and from the venue smooth. The room was meticulously cleaned; there was no dust in the bathroom or in the corners around the bed. The mattress was just right, neither too soft nor too firm. The desk in the room had enough space, perfect for organizing my conference materials after meetings. The front desk staff handled check-in efficiently and thoughtfully. The hotel itself was quiet, and the soundproofing was excellent, allowing me to get a peaceful night's rest after a busy day. Overall, the experience exceeded my expectations, and I'll definitely consider staying here again for future conferences.

Nancy was great, and I have to praise the service here! From the front desk to the cleaning staff, everyone was incredibly polite. When we needed something delivered to the room, it arrived within minutes – super efficient. The attention to detail was excellent, making for a very comfortable stay.