5-Star Hotels in Marrakesh-Safi, Morocco

We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights. No apologies whatsoever from the hotel nor a compensation. The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark. A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.

Everything was simply top notch, breakfast buffet, dinner buffet, the heated pool and and the gym, an amazing stay, can't ask for more. We're actually planning to return next week. We left our phone charger behind, so I hope they will read this comment and keep it until we get there.

If you like waiting this place is for you! Whilst most of the staff are friendly, there is a serious lack of urgency in their service. Whether it was checking-in, ordering drinks, or asking for a towel by the pool, you’d always have to wait. This is quite a surprise given the number of staff working - it is unbelievably painful to see plenty of resource around, yet all lack a sense of urgency and ooze inefficiency.

The lobby and public spaces in this hotel are truly impressive. The rooms are big and clean, with clean sheets and a comfortable, firm bed. The rooms are not as impressive as the lobby, but they are big rooms with a standard layout and balcony. The swimming pool is big and clean. Nice friendly staff. The breakfast selection is great, the only niggle being that the coffee is instant coffee (quelle horreur). Very convenient for the airport. Top top: if you use the Google maps directions function, and are willing to walk a bit, it is really easy to get the public bus to/from the airport for the princely sum of 4 MAD each way.

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

Absolutely beautiful hotel! Such amazing staff and well kept. Pool was lovely felt serene and only a 20/30 min drive to medina - perfect place to escape the hustle and bustle 😍 Amazing massages too!

It’s okay soon, the hotel in Morocco is basically the same, and there is a small episode in the middle. We waited for the kung fu waiter in the downstairs to think that we checked out and left the things in the room, but it’s all right. Looking back, everything else is ok

The Barcelo Palm is a five-star hotel in the heart of Marrakech, Morocco, with stunning views and luxurious facilities. The hotel's swimming pool is an excellent place to relax, offering guests the opportunity for a refreshing swim and sunbathing. The service of the hotel is also very good, the staff always keep a smile and enthusiasm, provide high-quality service to the guests, and make people feel at home. The hotel's food is also very good, there are many restaurants and bars for guests to choose from. Whether you want to try local delicacies or enjoy international favourites, here you will find something to suit your palate. The restaurant is beautifully decorated and the environment is comfortable, adding a lot of color to the dining experience. The most striking thing is the beautiful scenery of the hotel, where there are spectacular mountains and lush forests, as well as huge gardens and ancient buildings, making people feel like they are in a fairyland. The design and decoration of the hotel is also beautiful, reflecting the culture and tradition of Morocco, which makes people fascinated by this exotic country. Overall, Barcelo Palm is a perfect resort with food, service, facilities and views. If you want to enjoy the food, culture and nature of Morocco, then this hotel is definitely an ideal choice.

Exceptional, warm, professional, efficient, Team with heart ❤️ on hand. The hotel represents in every way the hospitality of the Moroccans of Marrakech!! I recommend this hotel to everyone - large clean swimming pool - deckchairs and mattresses available and in very good condition - spacious/comfortable and air-conditioned rooms and always clean - international breakfast buffet - The cuisine is very good, varied and of high quality!! - Private parking - professional luggage service The team really listens to the customer in all possible situations. The family of the deceased

Decent hotel room, but the sound proof sucks, we can basically hear the mosque calling prayer to pray or the breakfast commotion downstairs as our room is facing the swimming pool. There are two swimming in the hotel, one is a heated one which is nice, but they are not that deep. The Moroccan and Indian restaurants inside the hotel which we had tried are pretty good, but slow service.