5-Star Hotels in Quintana Roo, Mexico

I recommend this hotel. The location of the hotel is very good, surrounded by the sea on three sides, the scenery is beautiful, and the twin beds in the room are large enough, which is very suitable for families with older children. The hotel's meals are also good, including French restaurants, Italian restaurants, Mexican restaurants, American restaurants, and buffets. There are many choices and they taste very good. The key is that our flight is at 7:30 in the evening. After we checked out at 12 o'clock, the hotel allows you to continue to use all facilities, including meals. This is very humane, thumbs up.

The price/performance ratio is very high, but the room is very average, and it is very far away, so you have to rely on a car to travel. It is an all-inclusive hotel, and the three meals are also quite satisfactory. The beach is relatively small, but the sea view is still very beautiful!

Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.

The interior decoration is a bit old, the lobby and other public areas are OK. We arrived in the afternoon, and the Italian and Asian restaurants had to wait until after 9pm. The food looked very exquisite, but it tasted very ordinary. The teppanyaki chefs in Asian restaurants had many tricks, like acrobatics, but the taste was not good. The buffet restaurant had a lot of food, and you could basically eat at any time, but the taste was also ordinary. The sea water was beautiful, but there were a lot of algae on the beach. Overall, it was ordinary.

Overall it was good! Some of the front desk staff had average attitudes, probably because there were too many guests. The staff in other places were good! Including the doorman, they would take the initiative to call a car and move luggage. However, the sea view room I was given did not have a sea view from the front. It was the only room with only half a balcony at the corner. It seems that Ctrip's negotiation ability is not strong, and the proportion of Chinese tourists in Cancun is still relatively low.

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

It was the best ever experience. Everything was all inclusive. all the stuff were so nice and the quality of food was amazing. They had a light show as well. It’s worth the money to stay. They have variety of program while are you staying.

A very pleasant trip, with good conditions in all aspects. The hotel is clean and tidy, the rooms are large, and the food has a wide variety and tastes good. It's just that the prices are a bit higher during the Christmas period.

The hotel itself was very good, but At first, they said it was a deposit and I paid 1000 pesos with my credit card, and when I asked to cancel the deposit when checking out, they said there was no record of the payment. My card statement clearly shows the record. The front desk was completely ignorant, saying there was no record of the payment. Then they suddenly changed and treated me very rudely. After making me wait for about 20 minutes, they said It was an environmental tax. From the beginning, there was no mention of an environmental tax, it was a deposit, but they changed their words. I lost all trust. It was completely bad.