Shanghai Hotels with Breakfast

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

Our family of four (two adults, two children) stayed one night at the Bellagio Shanghai. Since our room wasn't ready upon check-in, Gary kindly upgraded us for free from a Deluxe Room to a 60 sqm room, which was incredibly spacious (we could check in by 1:30 PM!). The most pleasant surprise was the super large walk-in closet, perfect for organizing our luggage, kids' clothes, and travel essentials – a huge plus when traveling with children. The overall decor is a classic Art Deco retro luxury style. The room was meticulously clean, and the bedding was very comfortable. The staff were all warm, attentive, and responded promptly to our needs. A special shout-out to Gary for his meticulous, thoughtful, patient, and polite service throughout, which made our stay absolutely wonderful. The location is unbeatable, right next to the Bund and Suzhou Creek, making it super convenient for sightseeing. It's ideal for both family vacations and leisure trips. We'll definitely choose Bellagio first next time we visit Shanghai. We also wish Gary all the best in his work and everything else!

Choosing the right accommodation truly elevated our Disney experience! The hotel's location is superb, making dining, entertainment, and transportation incredibly convenient. The room hygiene was impeccable; it was so clean and tidy that we felt completely relaxed. The front desk staff were attentive and reliable, making check-in a breeze, and they were proactive in resolving any requests we had. The complimentary shuttle service to and from Disneyland was a thoughtful touch, making transport hassle-free. Breakfast was plentiful and delicious, and the toiletries were high-quality, offering a great user experience. We also enjoyed the free massage chairs in the lobby, along with freshly ground coffee and daily brewed plum juice available at all times. On a night we returned late from the park, our clothes hadn't dried, and a staff member thoughtfully offered to dry and fold them for us. This level of detailed service truly made our stay exceptionally comfortable.

This hotel enjoys an unbeatable prime location with convenient access to attractions. The biggest highlight is the stunning night view from the room, where you can clearly overlook the Huangpu River and the iconic Oriental Pearl Tower. The dazzling city lights create an unforgettable visual treat. All staff members are warm, polite and responsive, offering thoughtful service whenever I needed help. The great location, breathtaking riverfront night scenery and [Heart][Heart][Heart]attentive staff made my trip extremely pleasant. I highly recommend this hotel for anyone visiting Shanghai.

Due to the recent Typhoon Dolphin, I opted for a staycation at Kerry Hotel Pudong by Shangri-La. Upon arrival, there was no assistance from the bell staff or porters. During checkin, The receptionist handed me a small slip of paper which, at first glance, I assumed was some sort of advisory regarding Typhoon Dolphin. Upon closer inspection, I realised that this tiny, thin and flimsy piece of paper was actually the Kerry Club welcome letter. I found this genuinely surprising. A Club welcome letter is one of the first touchpoints for premium-room guests and would normally be presented on proper stationery. Instead, this looked more like a piece of scrap office paper I would use to test whether a pen still had ink. More importantly, the receptionist did not explain my Club benefits. There was no explanation of breakfast hours, breakfast venue, hotel facilities, checkout time, Club Lounge opening hours or other Club privileges. There was not even a simple introduction along the lines of, “You have been assigned a park-facing room on the Club floor.” As a result, when I entered my room on Level 25, I was initially rather confused. My first impression was that the room felt noticeably dated and I genuinely could not tell whether I had actually been assigned a Club Room. I was not sure if it was one. There was no Club welcome letter placed on the desk, no welcome amenity and no Nespresso machine. In its place were several packets of instant coffee. Even the complimentary bottled water was the basic Coca-Cola-owned Chun Yue (纯悦) brand. At that point, the sign along the corridor was the clearest indication I had received that this was a Club-level stay. Not a great first impression. However, it did get better from there, since I discovered that John Masters toiletries were available in the bathroom, which were nice to use, and I was in fact placed in a high floor room that overlooked century park and I could see the lovely view of the 3 iconic skyscrapers of Shanghai. The housekeeping team were amazing, the longest I waited was just 30 minutes after I had requested items, and they were checking in on whether I needed anything during the turndown service, they were also incredibly friendly and polite. The room was also immaculately cleaned. Truly 5 stars! The lounge was also great - evidenced by the amount of people using it during my 3 nights here at this hotel- the lounge was always busy. The evening cocktail service served beyond the usual typical hors d'oeuvres, and was more like a simple dinner buffet. The main dish on my last night - Beef Biryani was really good, and quite authentic in my opinion. It was good by club lounge food standards. The club lounge staff were also excellent. I remember a Caucasian male staff member — unfortunately, I did not get his name or position — who spoke fluent English, answered my queries clearly and resolved any issues I had promptly. Kudos to him! The gym was so huge and well equipped that I thought I had walked into an expensive commercial gym a la FitnessFirst or Virgin Active. The pool was also large with 5 swimming lanes. Back to the room. The bed was quite hard. On the positive side, the air-conditioning remained strong, quiet and effective despite the age of the hotel. The bathroom was probably where the age of the room was most apparent. There was no rain shower or bidet. Some of the floor tiles near the entrance also appeared to be loose, as I could hear and feel slight movement beneath them whenever I walked in and out. Check-out was brisk and straightforward. This time, a member of staff proactively assisted me with my luggage, loaded my bags into my DiDi and helped with the car door. Overall, I believe Kerry Hotel Pudong remains a good choice for business travellers who need to be close to the Shanghai New International Expo Centre (SNIEC), Huamu or other parts of Pudong. However, I would rate its value for money as merely average.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

The night snack chef was very friendly, and the noodles were delicious. They even prepared ice cubes for the mung bean soup, which was a real lifesaver for me after spending a whole day in the sun at the park – it cooled me down and quenched my thirst, truly a rare treat. The towels were clean, and there was a ventilating window.

You absolutely have to stay here for the views! A few years ago, it was a no-brainer, and while the prices have gone up recently, I'm still happy to pay for the stunning scenery. The hotel's overall facilities and service are excellent. The complimentary butterfly cookies at check-in were delicious, and they're sold on the first floor. The large packaging takes up too much space, though; maybe smaller bags would be better. Special thanks to our dedicated concierges, Vicky and Evelynn, who contacted us in advance and took great care of us throughout our stay!

The river view is absolutely stunning, with large windows directly overlooking the Huangpu River – a top-notch view! There's a huge 3-meter bed, and a long sofa chair by the window that could easily sleep two more people. This room would be super comfortable for a family trip. Both the shower and bathtub in the bathroom are great, with excellent water pressure. The staff were all very warm and helpful, and everything was just perfect. I'll definitely be back!

Hotel is 2 minutes walk away from the Shanghai railway station (you can literally see the station). Another a 5-7 minutes walk can take you to the 1, 12, and 13 metro line. A mall around the area, a line of shops near the neighborhood, downstairs is a convenient store, easy to find hotel, you can’t miss it. Pool is under construction during our stay but they have other amenities like a very small gym, free laundry (washer + dryer), spa, and handful of rooms for board games mainly featuring Mahjong, if you’re a fan you will love it. These amenities is downstairs in the basement which you have to exit the building and take a separate entrance for. I want to note that I did see a water bug in the living checking area and in the amenities room. That is something they can def fix. Otherwise really good location if you plan to use the railway station or don’t want to stay at the city center. Bathroom is separated into wet and dry. It have an option for overhead shower, fantastic water pressure. Door is not transparent, but it does not have a lock. Toilet have a bidet but I want to note that our toilet did have a faint but noticeable smell of urine, I’m not sure if it’s because the staff did not clean it well or its something else. There are no dirty spots and it’s visually clean. Overall for the price of the hotel it’s SO spacious, clean and just so worth it.