Ascott Properties in Chengdu

Dates: Check-in 1/30 - Check-out 2/5, Check-in 2/7 - Check-out 2/8 Room Type: Ascott Raffles City Chengdu Two-Bedroom Deluxe Suite Family: 5 people (grandpa, grandma, dad, mom, daughter) Whenever we travel as a family during summer or winter breaks, Ascott Group brands (Ascott, Somerset, Citadines) are always our top choice for hotels, and our trip to Chengdu and Chongqing was no exception. The 114 sqm two-bedroom deluxe suite offered an absolutely fantastic experience! The layout, with 2 bedrooms, 2 living rooms, 2 bathrooms, and 2 walk-in closets, was incredibly spacious. The functional areas were clearly and logically divided, and all the kitchen and bathroom facilities (induction hob, range hood, refrigerator, washing machine, dryer) were fully equipped, making it especially suitable for family travel. What was even more heartwarming was the hotel's service. Every staff member at the hotel was exceptionally warm and thoughtful. Front Desk: Quickly processed check-in, arranged an extra set of children's toothbrushes and slippers, and reminded the elderly to use the anti-slip mat when showering. Concierge: Fast luggage storage/retrieval and thoughtful guidance for getting around. Housekeeping: Incredibly patient and responsive to any request. The daily tidying was clean and neat, showing great attention to detail. Manager: A special thank you to the manager, who paid close attention to our stay experience throughout. Whenever we met, they would proactively greet us and ask if we were comfortable and if the facilities were working smoothly. Upon learning we were in Chengdu for sightseeing, they even thoughtfully recommended local tour routes and authentic regional dishes. The hotel breakfast offered a rich variety and excellent taste, with the addition of local specialties like 'chaoshou' (Sichuan wontons) and 'dandan mian' (Sichuan noodles). After a hearty meal, we were energized and ready to start our day's itinerary. The hotel is located in the core area of South Second Ring Road, making transportation incredibly convenient. Metro Line 1 and 3 are right next door, and ride-hailing services are quick to respond (arriving within 5 minutes). Downstairs is Raffles City Plaza, which combines shopping, dining, leisure, and entertainment. You can find everything from Sichuan cuisine, hotpot, Northeast Chinese cuisine, Cantonese cuisine, fast food, coffee, and milk tea – making dining, drinking, and entertainment super convenient. We were extremely satisfied with our stay during this trip to Chengdu. We will continue to choose hotels under the Ascott Group in the future and highly recommend them to our friends!

We booked a one-bedroom apartment, but it was directly opposite a skyscraper under construction, so it was noisy all day. We requested a change to a different side, which was slightly quieter. The room was spacious and well-equipped, but I wasn't very satisfied with the cleanliness. There was visible dust on the wardrobe hangers, and I'm not even a clean freak... I tried to call for customer service, but no one responded for a long time... The biggest complaint was the breakfast. Even though it was National Day and there was a comic convention, so it was indeed crowded, by 9:40 AM on the first day, many dishes were empty and not refilled. There weren't even any hard-boiled eggs left. We thought we had arrived late, so the next day we came at 8 AM, but it was pretty much the same – many dishes were half empty and not replenished... What's even more outrageous is that they charge 45 RMB per child over 1.1 meters. My child didn't even get a hard-boiled egg; what exactly are we paying for? They claim to be a family-friendly hotel, but I've never seen one that charges for children over 1.1 meters. Our child is just under 1.15 meters, and most places offer free entry for kids under 1.2 meters. If you're going to charge, don't call yourselves family-friendly, and if you do charge, then at least provide decent service. See the pictures for proof of the empty plates.