Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL. Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.
"The hotel was very crowded, and there was a wait for check-in. However, while waiting, the front desk gave us temporary room cards so we could visit Panmen.
The pool was the most crowded spot, with many coaches giving lessons both indoors and outdoors. It was swarming with people, and they splashed water everywhere without regard for others. It was only less crowded around noon and early in the morning.
The breakfast was good and served until 10:30 AM. Although there was no announcement before closing, the local specialties were all delicious, and the fruit was very sweet. The only fresh juices available were carrot and cucumber.
However, during our stay, there was renovation work on the floor above us, specifically floor drilling during nap time, with no prior communication. The assumption that guests wouldn't be in their rooms was very disappointing. We called the front desk to complain about the noise, and they kept saying they would look into it, but nothing was done. Eventually, my family had to go upstairs themselves to ask the workers to stop. Afterwards, the duty manager came to apologize and asked if the renovation could continue for just another hour... I almost laughed out loud. We paid to stay here, not to listen to construction noise. They finally offered a welcome fruit basket as an apology, which was also quite amusing, as other hotels provide welcome fruit upon check-in, but here you only get it if something goes wrong.
Neither during check-in nor check-out were we asked if we had a car, nor were we informed that we needed to scan a QR code for free parking. It was also difficult to reach the front desk by phone, as it often rang for a long time without anyone answering."