Marriott Hotels in Shanghai

Five-star rating! The hotel environment is clean and tidy, with comfortable and upscale decor. The room is spacious with good natural light, the bedding is soft and ensured a sound sleep, and the cleanliness was meticulous and thorough. The staff were gentle and enthusiastic, providing thoughtful and attentive service. The location is convenient for getting around, and the overall atmosphere is quiet and peaceful. The check-in experience was excellent, offering great value for money. I'll definitely choose this hotel again for my next stay.

Our stay at the JW Marriott Marquis Hotel Shanghai was as wonderful as expected. The lobby is grand and luxurious, and the rooms are cozy and comfortable. The location is excellent, with convenient transportation options. A special shout-out to Zack at the front desk, who thoughtfully upgraded our room and gave our child a breakfast voucher. This made our family trip even more relaxing and enjoyable.

My father was hospitalized for surgery, so I booked a hotel for my 70-year-old mother. I initially booked 4 nights, but the hospital delayed his discharge by a day, so I extended the stay for another night. The first 4 nights included breakfast, but due to my oversight, I didn't realize the extended night didn't. My mother, expecting breakfast as before, didn't order the hospital's plain porridge for my father after his surgery (she felt the hotel's porridge was too thick 😰). When I found out, I asked the hotel if they could humanely provide just a small bowl of plain porridge, but my request was denied after two attempts. I admit it was my oversight. However, Fuzhong Hospital is indeed a bit isolated, and I had already stayed 4 nights. To have my request for a small bowl of plain porridge denied, despite asking for a humane understanding, left me personally disappointed with the hotel's human-centered service and the staff's empathy. The hotel is a service industry; it should demonstrate a service-oriented mindset and an attitude towards resolving unexpected issues, rather than simply rejecting customers' urgent requests based on procedure.

The two-bedroom connecting room at Marriott is perfect for family trips. There's plenty of space, giving each family member their own comfortable bed, and the connecting passage allows for easy interaction. Having two bathrooms means no waiting in line for the toilet or shower. The Baohua Marriott is well-maintained and looks quite new. The bedding is clean, and the duvets seem fresh. In winter, the room temperature is controlled at 22-23 degrees Celsius, which isn't too hot, and it's just right with the duvet – I slept soundly all night (some hotels set the winter temperature at 25 degrees, and you wake up in the middle of the night feeling too hot even with the duvet). Although the hotel's buffet restaurant isn't huge, it's reasonably priced and offers excellent value for money. The staff are professional and always happy to help. Overall, the Shanghai Baohua Marriott is highly recommended.

We booked this hotel after seeing their online promotions, but the actual experience was very disappointing. We arrived at 5 PM that day, only to find our room hadn't been cleaned. We were then given a different My Little Pony themed room. From 8 PM onwards, my child kept asking about the promised My Little Pony cake and room card. I repeatedly called the front desk to inquire. Despite knowing we had to wake up at 5 AM the next day for Disneyland, my child insisted on staying awake, eagerly anticipating her much-loved Pinkie Pie cake. It finally arrived at 9 PM, a very miniature cake. The front desk explained it away by saying they had too many guests that day, which I found to be a rather unconvincing excuse. Firstly, we weren't walk-in guests; our booking was made a week in advance. Secondly, online reviews clearly state that the cake and room card are usually prepared in advance. Being moved to a different themed room should not have impacted this service. Ultimately, we only received this much-anticipated service after repeatedly prompting them. Thirdly, most of the businesses and amenities surrounding the hotel have shut down, making the area feel quite desolate. This left us with no option but to order takeout, which was extremely inconvenient.

The service at this branded hotel is consistently excellent. I've booked rooms for clients here, and my company has also held annual meetings. The rooms are always spotless. This time, I forgot to ask for an invoice, but after a quick call to the hotel, they promptly issued it for me. A big thanks to Jojo for the fast and efficient service!