Marriott Hotels in Shanghai

This established hotel truly delivers on its reputation. The attention to detail is superb, and the service quality is impeccable. They even provided breakfast and a fruit platter. A thoughtful touch was the anti-collision padding on the nightstand corners – a huge plus for parents traveling with young children. The location is excellent. I would definitely choose this hotel again.

My father was hospitalized for surgery, so I booked a hotel for my 70-year-old mother. I initially booked 4 nights, but the hospital delayed his discharge by a day, so I extended the stay for another night. The first 4 nights included breakfast, but due to my oversight, I didn't realize the extended night didn't. My mother, expecting breakfast as before, didn't order the hospital's plain porridge for my father after his surgery (she felt the hotel's porridge was too thick 😰). When I found out, I asked the hotel if they could humanely provide just a small bowl of plain porridge, but my request was denied after two attempts. I admit it was my oversight. However, Fuzhong Hospital is indeed a bit isolated, and I had already stayed 4 nights. To have my request for a small bowl of plain porridge denied, despite asking for a humane understanding, left me personally disappointed with the hotel's human-centered service and the staff's empathy. The hotel is a service industry; it should demonstrate a service-oriented mindset and an attitude towards resolving unexpected issues, rather than simply rejecting customers' urgent requests based on procedure.

Found a real gem with this hotel! It's great value for money, the ambiance is fantastic, and the stay was super comfortable. A special shout-out to Bertha at the front desk – she's incredibly thoughtful and sweet! She proactively helped us get a quiet room, and resolved any issues promptly. The breakfast was absolutely delicious, and I loved being able to pick my own blanched vegetables, noodles, and vermicelli. Plus, the lounge staff were really welcoming and friendly! My friend and I booked a river-view room, and the beautiful river scenery right outside our window was amazing. Highly recommend!

The two-bedroom connecting room at Marriott is perfect for family trips. There's plenty of space, giving each family member their own comfortable bed, and the connecting passage allows for easy interaction. Having two bathrooms means no waiting in line for the toilet or shower. The Baohua Marriott is well-maintained and looks quite new. The bedding is clean, and the duvets seem fresh. In winter, the room temperature is controlled at 22-23 degrees Celsius, which isn't too hot, and it's just right with the duvet – I slept soundly all night (some hotels set the winter temperature at 25 degrees, and you wake up in the middle of the night feeling too hot even with the duvet). Although the hotel's buffet restaurant isn't huge, it's reasonably priced and offers excellent value for money. The staff are professional and always happy to help. Overall, the Shanghai Baohua Marriott is highly recommended.

Facilities: The hotel is relatively new and overall pretty good. The pool is a highlight – not crowded and the water is clear. Cleanliness: Also quite good, no stains found in the room. Environment: Although the location is a bit out of the way (but quite close to Ueno), it's very quiet, so I slept well. Service: This is something the hotel really needs to pay close attention to. If the hotel provides shuttle bus service, then properly arranging the number of passengers and timing is the most basic requirement. Starting from the airport pickup this time, the arrangements were unclear, which led to me having to take a taxi to the hotel myself. Fortunately, the hotel handled it appropriately by arranging a car for me when I checked out as compensation. In the evening, the Disney shuttle was significantly over capacity, causing everyone to wait for half an hour before departing. The extra people were seemingly picked up by a ride-hailing service called by the hotel. Everyone booked in advance at the front desk, so why did this happen? People are tired after a full day of playing with their kids, and it's hard not to get angry in this situation. The hotel should really reflect on this!

Our entire stay was very pleasant. Allen at the front desk was incredibly warm and helpful. Check-in was fast and efficient, and he proactively offered tips on local transportation and dining spots, patiently answering all our questions. The room was clean and well-equipped. Overall, the value for money is outstanding. We'll definitely prioritize staying here again on our next trip.