Spa hotels in Shenzhen

"Facilities: Excellent, though a weighing scale would be a nice addition. The furnishings are all carefully selected, making for a very comfortable stay. Hygiene: Pretty good. However, there's always a faint smell of renovation in the room that doesn't seem to go away. Environment: Good. Service: Very good. They helped upgrade my room, responded quickly to any issues, and even had staff deliver food when the robot was busy during peak delivery hours, which was a thoughtful touch. The luggage storage service is good too. They also helped with my luggage when I checked out and took a taxi. Late checkout until 3 PM (subject to availability): This was great, allowing me to rest until 3 PM before checking out~"

"Facilities: The lobby is on the 35th floor, and during weekdays, office workers from the entire building share the elevators, leading to long waits and overcrowding – it was torture! The girl at the reception on the first floor was excellent, which is why I didn't rate this aspect poorly! Hygiene: Acceptable. Environment: Not far from the subway station, but a bit circuitous. It was a hassle with luggage. Service: This was my first stay at Atour. I noted my room preferences, and the front desk informed me they'd upgraded my room type. But for some reason, I waited a long time in the lobby without being assigned a room, and no one offered me a glass of water! Most importantly, the tea station at the front desk was inexplicably oriented towards the staff's counter, making it inconvenient for me to pour myself a drink! Even at Hanting hotels, the front desk tea is self-service! What a baffling design! After a long wait for the room, I was finally assigned one directly opposite a utility room on the same floor! I was woken up by people in the hallway past 2 AM, and then by noise from next door around 5 AM… and I had to rush to an appointment at 6:30 AM! Even though I didn't get a good night's sleep, that's one thing, but my booking platform indicated a 4 PM check-out. Yet, around 1 PM, exhausted, I finally managed to get an elevator back to my room for a nap, only to find my room card had expired! I had to go all the way downstairs again to reactivate it…! The hotel explained they'd extended my check-out to 6 PM as an apology! The problem is, wasn't check-out originally 4 PM? Why couldn't I get into my room when I returned at 1 PM? The elevators are already slow…! Honestly, it was a truly frustrating stay. The hotel front desk apologized repeatedly upon my departure and even offered a small gift. Given that, I haven't given a completely negative review, but I will definitely not consider staying at any Atour hotel again! I've stayed in hotels ranging from 4-5k RMB a night to Hanting hotels at 4-500 RMB a night, and this is the most difficult-to-rate experience I've had, requiring the most words to explain – I gave it to Atour! I booked based on so many positive reviews, but the result was truly disappointing!"

"The service was thoughtful and attentive, and the environment was clean, tidy, and very comfortable. Since I was traveling alone with my child, the staff kindly helped me with my luggage to the room and even provided extra bottled water for making milk for the baby. Thank you! The room overlooked K11 and the sea, which my little one absolutely loved..."

"Easy to park, delicious breakfast, and great service. I'll definitely come back next time and recommend it to friends. It's really good value for money. I often stay here for business trips. The front desk staff are also very friendly. Everything is good."