5-Star Hotels in Harbin

Overall, it's pretty good. The stadium and Universal Studios are both very close, which is super convenient for concerts. The room environment is decent too. The only thing is the elevator could be improved; currently, you can press any floor you want, it's not card-access-per-floor. The picture was taken inside the stadium from the hotel.

The Grand Mercure Harbin Sophia Church is well-equipped and spotlessly clean. The breakfast was fantastic! The hotel's location is super convenient, and the rooms are really comfortable. It's an excellent choice for business travelers and families on vacation. Thumbs up for the great service! I highly recommend staying here!

This hotel is incredibly spacious, with beautiful landscaping, excellent service, and great dining options. It also boasts a gym, swimming pool, sauna, and a lovely back garden. The concierge service is incredibly warm, attentive, and thoughtful, always greeting guests politely with a wonderful attitude. They even have cute little robots that deliver room service! The breakfast spread is very diverse, offering both Chinese and Western options, showing great attention to detail and variety. The hotel's location is also superb, close to large shopping malls, making it convenient for shopping and dining out.

The hotel is conveniently located with a great surrounding environment, featuring a scenic lake behind it. Service response is quick, and the staff's attitude is good. The hardware facilities are decent, and the breakfast offers a rich variety. The lobby has a reading corner and a children's center, meeting five-star standards. The front desk recommended an upgraded room type, but it would have been an even better experience if it were complimentary.

My stay at Oulu Guya Hyatt Centric far exceeded my expectations. The room amenities were incredibly satisfying, with soft, skin-friendly bedding that melted away all my fatigue as I lay down. The floor-to-ceiling windows offered a spectacular view. The room also featured a super large bathtub. The Executive Lounge experience was equally outstanding, with a rich and varied selection of exquisite snacks. Special thanks to Guest Manager Tom Wang for proactively communicating about my check-in needs and thoughtfully planning the room type. Also, Bonnie Bai from the lounge provided meticulous service, always attentive to guests' needs, proactively replenishing food, and treating everyone with warmth and consideration. This hotel perfectly combines unique design with heartwarming service.

The room was huge, we didn't even have enough time to enjoy it all in three days and two nights, haha! The hot springs were clean! The 'yin-yang' hot pot-style pool was hilarious! The outdoor swimming pool was also fantastic! The water was so clean, and there were interactive activities at 3 PM which were a lot of fun! The staff were also very enthusiastic ❤️

This stay was absolutely fantastic! The front desk staff were warm and attentive, and check-in was very efficient. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was good, so I slept very soundly. The bathroom facilities were complete, and the hot water was consistent. The common areas were very well-maintained, and the location was convenient for getting around. The value for money far exceeded my expectations, and you can see the attention to detail. I'll definitely choose this place again next time I visit, highly recommended!

The overall service was truly awful, and I absolutely do not recommend it. The experience was terrible. All the female receptionists were great, but the two male receptionists provided extremely poor service. One slightly overweight man acted as if he hadn't woken up yet, speaking to me in a questioning tone from the moment I arrived until I got my room card, as if I owed him money. I asked for an extra room card for power, which I believe is a basic service. I don't accept that they can't even provide such a fundamental service. I paid to stay in a hotel, not to be looked down upon. The other thin man's tone was full of impatience. He just told me there were no rooms available and to wait, saying at least an hour. He couldn't help with anything I asked. I had already booked and confirmed my room, yet he just blurted out that there were no rooms and to wait. This kind of service is worse than a motel. I don't believe this is a 5-diamond hotel. The only exception was a front desk lady named #Anning. From my booking to check-in, she communicated with me very thoughtfully throughout. She even arranged my room matters on her day off. The next day, she even gave me a souvenir. I believe hotel staff should make guests feel comfortable and at home. Also, there was an usher, a big brother named #XiaoGuo, who patiently helped me with my luggage, moving it back and forth between rooms. During this time, he kept recommending local specialties and places to visit. He was very enthusiastic and kind. If it weren't for the patient and thoughtful service of these two staff members, I honestly wouldn't have accepted the hotel's price and environment. Regarding the receptionist I circled in the picture: last night, around 8 PM, I returned to the hotel after dinner and asked him for an extra power card. I think this is a basic service, and my request was perfectly reasonable. He immediately questioned me, ”Didn't I give you one when you checked in? Didn't I give you two at check-in?” I then had to explain that the housekeeping staff must have taken it after cleaning the room. Only then, reluctantly and with a scowl, did he process one for me. On my first day of check-in, I said I had a reservation and it was prepared. He didn't even bother to check and just told me there were no rooms and to wait an hour. Later, a thin male receptionist next to him told him that I had booked through Ctrip, probably worried I would leave a bad review. Only then did he reluctantly go and check if there was a room for me. Less than two minutes later, he told me there was a room available again. I really suggest the hotel improve its management. I stayed here in 2021 when I was in college, and the service was truly not as bad as it is now.

We chose this hotel for our trip to Yabuli, and its location is fantastic. There are plenty of recreational activities right within the resort. Our stay was excellent; the room was clean and tidy, well-equipped, and the bedding was super comfortable. The front desk staff were warm and attentive, and check-in was very efficient. The environment is quiet, and overall, it offers good value for money. Plus, the sightseeing cable car offers beautiful views, and the Rainbow Flying Carpet is exciting and fun! Highly recommend!

When I checked in, the front desk attendant had already filled out the ski equipment size form for me. The ski equipment hall on the first floor is exclusively for guests, which is super convenient. When we arrived at the ski hall, the staff had already prepared all our gear, saving us a lot of time and effort. The restaurant on the first floor serves excellent food; we tried various dishes for three consecutive days. There's a QR code in the room for ordering food, so you don't even have to leave to get your meals delivered. A special shout-out to the front desk staff (Zheng Linchun, Sun Yuxin, Li Yan, Teng Yaoxuan); they were incredibly patient and helpful with all the questions my two kids had.