Breakfast was decent but a bit repetitive, so it would’ve been nice to have some different options on different days. The location was great and really convenient, but cleanliness could definitely be improved — the bathroom and cups weren’t properly cleaned. There’s no on-site hotel parking, and the alternatives were quite expensive. The most cost-effective option was Victoria Street parking, about a 5-minute walk away. The hotel charged $59 per night for Wilson Parking, but it came with limitations, which made things quite difficult. On the plus side, complimentary dental kits were provided, which was a nice touch.
Had a pleasant stay at this hotel. The staff was very friendly and welcoming, always ready to help. The location was convenient, making it easy to get around. The rooms were clean and well-maintained, adding to the overall comfort. A solid choice for anyone looking for a hassle-free stay!
Thoroughly enjoyed my stay here, the staff made everything a breeze for me. What I appreciated most was the check-in agent offering me a room upgrade with late checkout! This was generous and a welcome surprise. Stayed in a deluxe room on 26th floor with a lovely view of the Sky Tower and harbour. Bar on rooftop is great. My best hotel experience in New Zealand so far. Hotel is missing a pool, and no bathtub in my room. However, it’s great value overall. Thank you team!
A great stay as always. Our fav place to stay in Auckland. Lovely staff, great facilities and location. Parking is $40 a night, nice and secure. Vic St car park is cheaper on weekends but not as safe.
We had a fantastic stay at this hotel! The facilities were excellent, offering everything I needed for a comfortable and relaxing experience. The rooms were spacious, modern, and impeccably clean. The staff was also friendly and attentive, ensuring a pleasant stay from check-in to check-out. Highly recommended for anyone seeking a neat, well-equipped hotel.
It was little far from airport , but there is a yellow bus which connects airport and hotels every specific intervals.
This hotel sits almost next to the Sky City and Sky Towers and very close to the airport bus stops but is a long walk towards the harbour. So it depends what your intention was. Other than that we didn't use any of the facilities or breakfast so there is not much to comment on their qualities. The check in was a bit of slow as the staff seemed too distracted by a chatty customer in front of us to clear the queue first.
The hotel is very convenient to check in. We arrived at night and called to check in by ourselves. The facilities inside are very complete and we can cook our own meals. The downside is that it rained heavily in Auckland on the first day, and the window of my friend's room leaked, but the hotel quickly upgraded our room.
Great location and service. Stayed in the M Suite which was incredibly spacious and comfortable. Breakfast was great. Would definitely stay here again soon.
Very Good
104 reviews
8.3/10
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9.1/10
Great
LLyn KhooI stayed at this hotel for one night and it is incredibly convenient, especially because it’s within easy walking distance to the airport terminal. This made it perfect for a short layover or early morning flight without the stress of arranging transport.
The room was clean, quiet, and well-equipped for a comfortable stay. The staff was friendly, and check-in was quick and smooth.
A solid choice for travelers looking for comfort and unbeatable airport access. I’d definitely stay here again for the convenience alone.
王王All aspects of the hotel are acceptable, but please pay attention to the issue of refund
A deposit of 150 yuan is required at check-in. When you swipe your credit card, you are asked whether you want to spend or pre-authorize.
Check out to confirm that there is no loss deduction, and no refund will be seen after five days, call to ask, saying that the operation failed when refunding, and ask me if I have another card
I didn’t argue too much and provided another card number, but obviously, my card is always easy to use, and why not contact the customer if the refund fails? They have phone and email
Guests staying please keep the check-in date and room number, so as to avoid similar situations, you can make it clear
JJobi TWe had a fantastic stay at this hotel! The facilities were excellent, offering everything I needed for a comfortable and relaxing experience. The rooms were spacious, modern, and impeccably clean. The staff was also friendly and attentive, ensuring a pleasant stay from check-in to check-out. Highly recommended for anyone seeking a neat, well-equipped hotel.
It was little far from airport , but there is a yellow bus which connects airport and hotels every specific intervals.
GGuest UserThe location is quite good and the room is large and bright. The car can park just outside the room.
But there is no space to put the clothing in the toilet. We cannot watch TV since it relies on wifi and the signal is very poor. We have 4 ppl but only 3 can connect wifi. My access card cannot work and no one at reception can help even I waited for 10 minutes. Luckily I met a housekeeper who can assist me.
GGuest UserOverall are very good location for holiday stays. Stayed for 2 nights and it was great. Nice clean room, nice location not in the noisy city centre but not far from CBD. Staff was friendly and helpful. Would prefer higher floor level for better harbour view.
TTaylor Alicia JosephineBeing in town for an overnight staycation with attending to Auckland Cabaret Festival event, I thoroughly enjoyed the hospitality of Marsden Viaduct Hotel. My room was beautiful with a wonderful balcony view and bubble bath to pamper in as highlights. Within close walking distance to bars, restaurants and a captivating vista of the viaduct, it’s a wonderful way to feel elsewhere on holiday whilst being in the heart of the city. I’ll definitely stay here again and highly recommend.
XxinThe floor is not high enough and the view will be blocked by the trees in the park. There is a huge difference in the experience between a large room and a smaller two-room room. It is recommended that if you want to book a two-room suite, just book the largest room option. It is very comfortable.
GGuest UserGreat location. The bed and sheets were wonderful but the rest of the unit was very very tired. The shower head would not stay in its cradle. The fridge had a horrible smell. I asked for a wake up call but the phone in the room was not working.
AAnonymous UserThere's no bell boy to assist guest upon arrival and even up to the room. Basically this hotel is ”self-service” hotel. From carrying the luggages upon arrival to the room and out of the room (check out). You have to do it all by yourself by taking the trolley and upload those luggages on to it and bring it to your room. The same applies when you want to check out.
Some of the reception staff are not friendly upon welcoming guest to the hotel. Upon our arrival at around 3pm (NZD time) , the reception staff seems not happy in welcoming us. When we asked them why there's no one to assist us on the luggages (5 luggages), and their response was ”they never assist anyone beyond the double entrance glass door”. We were so suprise with their response
To be fair, there are other staff [the chef, manager and other reception staff that was on night duty (other than the one assisted us upon our arrival)] are very kind and friendly. They are happy to assist us whenever we have issue during our stay and they go beyond their duty by sharing a lot of tourism information which was very useful to us as tourist in Auckland, NZ.
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