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The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good

After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere.

Considering that hotels in HK are LITERALLY SMALL, CASA Hotel's room sizes are 110 sqft which is 20 to 30% larger than common hotels which only have 68 to 86 sqft. The location is great, it's along nathan road, you'll never get lost. Also near in Yaw Ma Tei MTR station exit C. 7-11 is just at the side of hotel. The hotel maybe old and were given some negative feedbacks from other travelers, imo I still give them positive feedbacks for maintaining the cleanliness and good services of the hotel. Overall all, it was a great experience. Best value 3 star hotel.

I wanted to extend my heartfelt gratitude to Leo, K and reservation team for their incredible support during our stay. This day is truly significant for my fiancé and me as we are preparing to register our marriage at Red Cotton Tree Road. Despite the whirlwind of organizing photographers, videographers, floral arrangements, and managing guest visits, the Upper House team’s exceptional hospitality made all the difference. We truly couldn’t have done it without their unwavering support. We thoroughly enjoyed our time at the Upper House, and it will always hold a special place in our hearts. Thank you once again for everything!

Location is perfect. However, the room size and the space in corridor are just so so. Bed is big but the toilet area is just too small and water split everywhere after washing faces or brushing teeth. Also the room size is very small n difficult to open a 28 inch luggage properly. In addition, the hygiene standard is also so so, I found stains on the towels n bedsheets

The hotel lobby is simple, staff assisting check-in is courteous. Unique design and very good location near sneakers Street and have a lot of eateries surrounding.

Great location, bus from the airport stop just Infront of the hotel very convenient tsim tsa tsui MRT just across the road.. Good surrounding atmosphere walking distance to avenue of star k11 mall and restaurants next to chungking mansion where u can find halal food & groceries. Also money changers great staff Most friendly welcoming and helpful.. lovely and great first impression of hotel. Everything about the hotel was exceptional. I don’t know why other people leave such negative comments about this hotel.. Room itself was well equipped and comfortable. Bit old but clean and spacious I was very pleased with my stay. I hope to be back for a longer visit in the future i definitely stay here again

We had a group of six and did multiple bookings to get rooms with two beds and some with one bed. Everyone enjoyed their stay. The rooms are clean, a great size for 2 people and the ac worked well, the staff were very kind and a little perk was that the mini fridges in each room worked remarkably well. The beds are firm which some of us loved. The location was perfect for us! Close to markets, shopping and transit. We checked off everything we wanted to do (dim sum, star ferry, day/night markets) with ease because of the great location. Would be happy to book a stay here again!

We booked for 5 nights stay with Conrad, upon check-in we received conrad Teddy with rose petals on the bed and the bedroom is overseeing Hong Kong Peak view . The view is magnificent . - room size is decent for HK but slightly small comparing to Conrad LA & Conrad Tokyo. - room is a little old fashion and outdated and there's ”MOULDY” smell in the room, we are not very enjoying the smell despite the view -Make up room has separate bath-tub, shower, toilet and 2 basin which are good for couple -they have a lobby bar good for light snack and se live music in the late evening - breakfast spread is TERRIBLE WITH LIMITED OPTIONS & QUALITY IS LOW for CONRAD . We went for 2 days same breakfast menu and we didn't go for the rest I'd the day -location of the hotel is good, you press level 3 and it brings u to Pacific place good for shopping and meals.

Clean and good value hotel with foot distance from Yaumatei MTR exit gate C, bring your own toiletee or purchase from hotel for HKD $10 and room servicing provided after you consecutively stay the hotel for 4th days. Staff is friendly.