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"The hotel was very convenient with shanghai railway station. staff were kind and very accommodating. thank you for making us feel safe. according to the police this location is very safe. thank you so much! apologies for the inconvenience and I will definitely recommend this hotel to my friends and family"

"The location is super convenient! It's just a few steps from the Nanjing West Road exit of Metro Line 2, making it easy to reach the Bund, Pudong, Hongqiao Station, and Shanghai Station by subway. If you're doing a US visa application, the visa office at Meilong Town Square is a quick 5-8 minute walk away, and I successfully got my visa there. There are tons of food options and attractions nearby. Wujiang Road Food Street and Zhangyuan are right downstairs, and Nanjing West Road and Maoming Road also boast a huge variety of dining spots. You can take a leisurely 300-meter stroll to see the 'LV Big Ship,' and there are plenty of high-end luxury stores around, which is always nice to see. The hotel rooms are spacious. I was given a balcony room on the top floor, and it was lovely to enjoy a cup of tea on the balcony while admiring the food street and surrounding views. The room has a long leather sofa, so if you're traveling with kids, one room should be perfectly fine. The lighting, curtains, and toilet are all smart-controlled, and the Bluetooth speaker even had foreign language programs on the FM radio! The front desk staff were very friendly and attentive. They managed to get me a room at 10:30 AM and even upgraded my king-size bed room to a balcony room right next door, which was incredibly helpful. There's coffee and fruit available next to the front desk, which added a very welcoming touch. I'll definitely be coming back to stay here on my next trip to Shanghai!"

"The room was cozy and clean, giving a warm, home-like feeling. They thoughtfully provided three pairs of slippers and three sets of toothbrushes. It was quiet at night, perfect for sleeping, and there's a swing in the common area for kids to play on. Dinner comes with complimentary breakfast. A big thank you to the handsome young owner who even helped us find a friend to book Disneyland tickets when we couldn't get them ourselves online that day. It's not far from Disneyland, just a short taxi ride away, practically the starting fare. You can also order takeout easily, including KFC, Shaxian Delicacies, and Yidiandian. Great value for money and a comfortable stay. I'm planning to return for a second visit. Wishing the owner prosperous business and a flourishing fortune! Thank you! : )"

"The room was great and very clean! The cleaning staff tidied up every day, and the room environment was excellent. It even had a smart toilet. The room was spacious, tidy, and clean, with great floor-to-ceiling windows. There was also a cat house, and all the cats inside were super cute and affectionate! Their fur was so soft to touch, I loved it. I'll definitely choose this place again next time! Regarding the Disney shuttle service (based on the number of guests in the room, with the evening pick-up time determined by the fireworks show): It was fantastic and very convenient. The driver even gave us tips for visiting Disneyland."

"This garden villa hotel, converted from historic buildings in the Old French Concession, boasts an excellent location. It's nestled in a quiet, tree-lined area yet conveniently close to the bustling Huaihai Road. There are many charming shops nearby, perfect for a leisurely stroll. The hotel is very well-maintained, and I had a very comfortable stay. The staff were all friendly and polite. Thank you."

"This hotel has become my go-to for almost all my business trips to Shanghai since 2025. This time, I actually had a moment to check out the gym. It was great! I was walking on the treadmill and could even see people doing beautiful strokes in the pool. Really enjoyed the experience!"

"The front desk manager, a young woman wearing glasses, was incredibly professional and enthusiastic. She was very patient in answering all our questions. We were upgraded to a family room, which had comfortable bedding and a good amount of space. The only minor issue was that the window soundproofing wasn't great, but it was still acceptable. Breakfast is served at the hotel next door; while the selection isn't huge, it's perfectly adequate. The mini wontons were particularly delicious, and the service was comparable to a star-rated hotel. They also offer shuttle services to Disneyland and the airport, which is a huge plus. It takes about 15 minutes to get to Disneyland and around 25 minutes to the airport. I think the hotel's location is pretty good too, with restaurants, a fruit stand, and a supermarket nearby, making it convenient for anything you need."

"The manor is amazing. The castle we booked has floor heating. The room is very comfortable and the children love it. The sanitary products are of good quality. Disposable slippers for children are specially prepared. The two-day Disney trip is perfect."

"Very good location near metro station and the shopping centre. The air in the hotel didn't smell very fresh bit otherwise very happy"

"The overall environment was pleasant. I booked the Hao Ya Pujiang Grand Bed Room for 1088 RMB on Ctrip. What attracted me to book this room was the pictures displaying a living room and a bed area, both with floor-to-ceiling windows. On the morning of our check-in day, I specifically called the front desk to inquire about early check-in, explaining we had a child, and asking if a room became available. The front desk informed me that standard check-in was at 3 PM, but they took my phone number and promised to call if a room was ready earlier. Later, before noon, they called back, saying the room would be cleaned and ready for check-in sometime between 2 PM and 3 PM. I arrived at the hotel around 2:50 PM, but the room still wasn't ready, so they asked us to wait, which I understood. During the check-in process, I asked three times about how many complimentary breakfasts were included. The male staff member assisting me repeatedly ignored my question. A few minutes past 3 PM, he announced the room was ready. I pressed him again about the breakfast, and he stated only one was included. I casually asked if they could offer an additional one (as many hotels do). He flatly refused, saying I could purchase one, and then remarked, 'You booked a special offer room, and our current rates are much higher now...' I retorted, 'I paid the price displayed on Ctrip when I booked. Did I ask you for a discount? Are you implying you gave me a special deal?' I found his comment irrelevant and unprofessional. He then mumbled something about their restaurant being outsourced. Upon getting the room key and heading to the room, I immediately noticed it wasn't the room type I had booked. I called the front desk to report the issue. A female staff member asked me to wait in the room while they looked into it. A few minutes later, she informed me that the 'Hao Ya Pujiang Grand Bed Room' actually has different configurations, and the specific layout I had booked (and wanted) was currently occupied by a guest who had extended their stay, meaning no such room was available for me. I disagreed, stating I specifically booked based on the pictures and expected that exact room type. 'You shouldn't sell me one thing and give me another,' I said. She then said she would escalate it. And that's when things really got interesting. The same male staff member who had checked me in (and commented on the 'special offer room') called. He reiterated that the current room was indeed a 'Hao Ya Pujiang Grand Bed Room' variant, but the specific layout I had booked, matching the photos, was unavailable due to an extended stay. He then proceeded to tell me to check out. I had specifically booked this room three days in advance. Why should *I* be the one to check out? I insisted I wanted the room type I booked and threatened to complain if they couldn't provide it. His response? 'Go ahead and complain. We can't provide it. We're not going to kick out an extended-stay guest for you.' I countered, 'You're withholding the room I booked, and you think *you're* in the right?' First, I made my booking based on the specific room type photos shown on Ctrip. Second, the hotel failed to inform me in advance that the room type I wanted was unavailable. At this point, he retorted, 'You didn't even make a note in your booking requesting the room with the sofa and floor-to-ceiling windows.' I was incredulous: 'Excuse me, I booked based on the pictures on Ctrip, and I expected the exact room type shown. How was I supposed to know your hotel has different configurations *within* the same named room type?' His attitude was appalling and arrogant. I immediately hung up and contacted Ctrip customer service. (A special shout-out here to Ctrip customer service for effectively upholding consumer rights!) After communication between Ctrip and the hotel, they eventually moved us to a room that closely matched the one in my booking photos. Regarding breakfast, other reviews mentioned it was unappetizing, so despite having one complimentary serving, we decided not to bother with it. (They don't have delivery robots, and takeout orders need to be picked up from a table near the lobby entrance.) On a positive note, the view from the floor-to-ceiling windows by both the bed and the sofa was indeed very good. As many other reviews indicate, the staff's attitude is generally poor. A tip for future guests: If you book a specific room type, it's advisable to call the hotel beforehand and explicitly request them to reserve *that exact room* for you, or you might end up in a different one upon arrival. Photo 1 shows the room type they initially assigned me; Photo 2 shows the room after the change."