InterContinental Hotels in Shanghai

We chose InterContinental because our child wanted to attend a comic convention. We arrived around midnight on Thursday. We had booked a standard twin room for the first night and an open-plan suite for the second. The young lady who checked us in was polite, but her little 'schemes' were off-putting. She suggested we keep the standard twin room for the second night and retain the executive benefits of the suite, telling me that the open-plan suite only had a king bed. My husband asked her if she knew the price difference between the two room types, and she claimed not to. I immediately declined, telling her that a king bed was fine, and thanked her for her 'consideration.' The spaciousness of the open-plan suite compared to the standard twin room was enough for our family of three, and we could find other ways to sleep. How could she know that the open-plan suite came with executive benefits but not know the price difference between the two room types, especially during a convention? In the past, we've only ever been offered upgrades; this is the first time I've encountered someone suggesting a downgrade. All the other front desk staff who handled our room change and check-out later were very good, and the housekeeping lady on our floor was also great. The hotel breakfast was very good.

Five-star review! Visited the architectural wonder of the world – the InterContinental Shanghai Wonderland. My entire stay far exceeded expectations, with every detail meticulously handled. I have to give a special shout-out to my dedicated one-on-one butler, Alisa! We connected on WeChat, and she was incredibly responsive to every request. She even arranged a complimentary cake and desserts for our anniversary, and decorated the bed, showing such thoughtfulness and care. Coincidentally, she was the very butler my best friend recommended to me – talk about fate! I've already booked my next trip with her for next week, and she's helping me plan everything, even trying to save me some money, haha. Upon arrival this time, I opted for a paid upgrade to the Garnet Executive Scenic Room. Honestly, the price did sting a bit, but the room's view was absolutely unparalleled. The balcony offers direct views of the quarry cliff face and a panoramic view of the waterfall. During the day, you can admire the texture of the mine pit rocks, and at night, without even leaving your room, you can enjoy the breathtaking 'Shan Hai Jing' themed cliffside light show. The viewing angle is superb, and the ambiance is incredible. Every photo I took looked amazing, perfectly showcasing the unique architectural beauty 88 meters below ground.

The hotel's location is excellent, just a few steps from the riverside promenade, perfect for cycling, jogging, or a leisurely stroll. Although the room facilities aren't the newest, they are well-maintained and convenient to use. I especially loved the double vanity in the bathroom. The room also offered a nice river view. The hotel's fitness center and pool were quite busy, and the 1188 restaurant on the ground floor was even more crowded for the evening buffet, which offered a decent variety of food and drinks. Outside the 1188 restaurant, there's an old villa district that used to be the Shanghai Alcohol Factory dormitory. It's now preserved and converted into an English-style pub, though I'm not sure if it's currently in operation. Now for some areas that could be improved: The young lady with glasses at the front desk during check-in spoke in a very soft voice throughout, almost mumbling, and showed no enthusiasm. This was a stark contrast to my previous experiences with InterContinental hotels. I wonder if they treat business and non-business guests differently.

Great hotel with amazing friendly staff, this was my fifth hotel I booked in Shanghai during our long 3 weeks stay and it was the best location. The management did everything possible to make our stay more comfortable and accommodate all of our needs.

This hotel truly exudes a unique charm that comes with a rich history. The gardens and buildings are stunning, and walking through the property feels like being transported to an English manor. Despite their age, the hotel's buildings are incredibly well-maintained and feature high-quality fittings and finishes. The InterContinental breakfast lives up to its reputation, offering a wide and delicious selection. However, there were some drawbacks. Our room was in Building 2, which felt quite old. The corridors were very narrow, and some walls had a damp, musty look. The 'deluxe room' itself was actually quite small, and its interior decor felt a far cry from what you'd expect in a luxury hotel. The biggest issue was the bathroom light: the bedside control only offered two options – either all the room lights had to be on for the bathroom light to work, or if all the room lights were off, the bathroom light simply wouldn't turn on. This was incredibly frustrating, especially when needing to use the bathroom in the middle of the night and having to turn on all the room lights, disturbing my family's sleep. Finally, regarding the service: while the hotel undeniably has character and historical significance, I found the staff at the front desk and the bar to be rather cold and lacking in warmth. Overall, it was a unique experience, but given the price point, I probably wouldn't choose to stay here again.

Stayed for four nights and it was a very comfortable hotel. Transportation: It's very close to the train station, making travel around the area very convenient. It's also only a 15-minute ride to the Bund. The subway station is about two traffic lights away from the hotel (a 5-8 minute walk). One day, I took my child to Disneyland, and a taxi ride took 45 minutes. Facilities: You can tell it's been renovated and upgraded. The smart toilet was convenient, and the hairdryer was a Laifen. The swimming pool was bright and comfortable; my child wanted to swim there every day during our stay. Service: The service was warm and friendly. The room was cleaned thoroughly every day, which always put me in a good mood when I returned; the concierge proactively helped with luggage and was very responsive with car services. Suggestion: During peak breakfast hours, I recommend adding a seating service. Over the weekend, there was a corporate event, and the number of diners surged. It was hard to find a table, and the staff weren't very proactive in clearing tables. I suggest improving service awareness in this area.

Facilities: This hotel, opened in 2023, is very new and modern! The elevators are super fast. The hotel even has its own swimming pool, and you can enjoy the sauna and spa. They also sell coconuts at the front desk. Service: Overall, the service attitude was great. They were very responsive to requests and even proactively helped with my luggage 😊. And the male staff members were quite handsome too! One minor flaw: I think the bedsheet in my room was torn... I only noticed it after sleeping there for a night, haha. I hope they pay more attention to this next time. A hotel of this size shouldn't have such issues.