5-Star Hotels in Emirate of Dubai, United Arab Emirates

The date we booked is our 36 years marriage anniversary. I highlighted it when booking. The hotel is very kind and thoughtful of the special date. A nice cake and wonderful flowers are prepared in our room. We are very touched and happy. The weather is windy but we still have inside swimming pool to enjoy. That is clean and with warm water. My new swimming suit was left in the swimming changing room. Hotel swimming department kept it for very formally and sent to my room also with a nice bag. The swimming suit is actually a brand new and 1st time wear. The staff in GYM room is a nice guy. When I look around there was a very early morning, no others were using the GYM. He has time so introduced a lot in patient. Other services are also available and in very good consideration. Thanks very much

I recently stayed at this hotel and had a fantastic experience. The food was excellent, with a great variety of delicious options. The view of the Burj Khalifa was stunning, especially at night. The hotel itself is new and very clean, with modern amenities and a fresh atmosphere. The staff were friendly and attentive, making the stay even more enjoyable. Overall, I highly recommend this hotel for anyone looking for comfort, great service, and a prime location.

The best and favorite hotel! We stayed there 3 times already and everything is also perfect! Responsive and pleasant staff, excellent varied breakfast, walking distance to Dubai Mall! We had an unpleasant situation with cleaning, when they did not notice valuable things in the bed and raked it into the change of bed linen 😔 But they quickly found everything and returned it! Favorite hotel, which you want to return to again and again!

As a 5 Star Hotel, The Canvas is a decent one for its price. It's also a part of Accor Hotels, which I really liked, as Accor hasn't disappointed me in all my stays across most of its facilities. I booked an Executive King Room with Breakfast. I liked the interior around the hotel and inside the room. The room features an open-air bathtub which is really relaxing and it's also worth noting that they are generous with the complimentary goodies as well. 😉 I liked that I didn't have to request for anything upon arrival as the room is fully equipped, clean, and restocked properly. One thing I noticed though is that the air conditioning is not the best, I found myself sweating so bad during my sleep though I could've easily called for assistance but I'm still half asleep so I let it go. Pool is one of the main things for me whenever I check in. I visited the pool at 8AM (they mentioned upon checking in that it's from 8AM to 7PM and I planned to eat breakfast after a dip in the pool) but I felt dismayed about three main things: 1. It's not open, not even a single soul in the rooftop cleaning the area or preparing the pool. It is blocked with potted plants, barrier posts, tables and (ironically) a sign that says it opens at 8AM. If guests have been informed that it opens at 8AM then it should be open and functional by 8AM. I waited for a good 10 minutes but no one came to open it so I left. 2. The rooftop also converts to a bar at night so you can just imagine that the place is a mess in the morning, they should have someone clean it early in the morning or at least before the pool opens but again no one was there. 3. It didn't look like in the photos. There were a lot of things around that didn't looked like it belonged to a ”rooftop pool/lounge” for me. It's (literally) A bar and A pool cramped altogether in such a small space where it doesn't even feel like it complements each other or even look relaxing in a way. There were 4-5 plastic reclining beds without a ”bed”/foam padding and it's all dusty which could have been actually enough for me to just lay down and stay for awhile to wait until it opens but since it's dusty, I didn't even bother. The rest seems to me like trash from last night's party. Just for reference, Adagio Hotel (an Accor 4-star hotel) has Crate & Barrel for their sunbeds and towels. 🙈 Novotel (4-star hotel) and is also a part of Accor, also have a really nice rooftop pool/bar where you can relax without even the need of using the pool. It's nothing grand in there but it's already nice for me so I really do feel like this is a huge letdown for The Canvas which has a 5-star hotel rating. As for the continental breakfast, it's great as all the staff there were really attentive and hands on deck to assist everyone. They even offered a cake and party sparklers to one of the guest which is commendable as it shows that they care about their guests. They have a live egg station, salad bar, juice corner, meats, pastry, cold cuts, and fruits which is a standard but also complete and satisfactory. Overall, I'd still say that I've enjoyed my stay that I extended for another night. The hotel is decent and their rooms are nice. I'd come back or recommend this to my friends but personally, I would've liked it more if the rooftop pool is maintained properly. Thank you team and all the best for next time ☀️

We really enjoyed our stay at the hotel! Beautiful, discreet and very cozy. The hotel staff works at a high level, they do everything to make your stay enjoyable and memorable. Special thanks to the hotel employee Diana, from the Lounge Club on the 13th floor, she congratulated us and my wife and was very attentive. I would also like to note the very tasty and varied breakfasts. Tasty and very healthy food. Large selection of dishes. I recommend it, it is definitely worth visiting this place. And many thanks to all the hotel staff.

One discomfort was that to have a lunch and dinner every time I had to call to book. The sanitary bags you have to call to reception to order them, what I think it’s absurd as a woman even in 3 or 4 stars hotel in the room already there😅. So when I finished what they gave me I asked again the reception asked me how many bags I need 🤪. Anyways the cleaning service were also knocking the door after 19:00 while I was sleeping and entered in my room ones after that I always outing the signal do not disturb ( no one disturb me afterwards) breakfast was great the hostesses were very friendly and kind. Only at the check in it took a lot of time because of q. In the beach side I didn’t liked it one guy that decided for me to send my bill in to my deposit ( I bought the pineapple juice and I wanted to pay for it that guy said “ ah I put into your deposit ( under your room number) so he decided for me that how I should pay). That behavior I didn’t like it as in the deposit was emergency credit card.

I read the reviews before and the hotel rating was not good, but we felt very good after staying here. Needless to say, the location is right inside the Burj Khalifa. The style is Armani's low-key luxury business style. From the lobby to the room, it is all metallic black. The upgraded VIP room is not small and is divided into two areas. The reception area has a separate bathroom, TV and cloakroom. The breakfast is rich and delicious. Outside the terrace of the restaurant is the fountain square at the entrance of du bai mall. The hotel can go directly to du bai mall through the VIP channel by swiping the room card, but the elevator to take when coming back is a bit hidden. After checking out, you can leave your luggage at the front desk and borrow a room card to go shopping in the mall. The front desk is happy to help.

I stayed here for 4 nights. The stay was pleasant. The breakfast had vast spread, including western, Indian, Continental. Had some French sweets as well The staff is very cordial: mostly Indian, Bangladeshi and locals Musatafa at the reception was very helpful. I needed to go out of Dubai for a night after checking out. While others at reception were pointing to the Hotel policy, he understood my situation, and allowed me to keep my baggage for a night

Good and pleasant hotel with spacious rooms. Accessible and close by the metro station. Hotel management was so nice as compared to other European hotels I experienced

The hotel is very beautiful, chic and modern. But we are very happy with all the hotels in the chain, which are phenomenal. at Rixos Dubai the service was excellent, they pleasantly surprised us for our anniversary, checked us in early. Thank you for the support from Diana - by email She is very responsive and a true professional, for whom it is important that the client is satisfied. The restaurants, bars, delicious food, spa center, location - the best.