5-Star Hotels in Red Sea Governorate, Egypt

Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.

The room conditions are very average, the food is mainly based on Egyptian food culture, the highlight of the hotel is that the corals on the beach are very beautiful, you don't need to go out to sea for snorkeling, you can walk to snorkel and see turtles and dugongs, the price of Ctrip is a bit expensive, it is not recommended to place an order with Ctrip

I believe the Meraki hotel is allegedly the No. 1 party central hotel in Hurghada. They have a great entertainment team who makes sure there are endless parties. The staff is always attentive and offers great help when needed. There’s one special person who I MUST give a special shout out to, and that’s Naglaa from the wellness and spa team, she is always smiling and serving an incredibly welcoming energy and has been the kindest to us. Others incredible staff includes Osama from front desk; Shady from the Munchery buffet; and Dasha from the entertainment team too. My favorite spot in the whole hotel is definitely the shisha tent, all of their staff were extremely nice, polite and efficient. The only side note I have is the Greek restaurant, although the staff there is attentive, the food can also use an upgrade, other than that, I would love to come back to this hotel in the future, perhaps with a bigger group so we could enjoy the parties more.

We had a wonderful stay! The facilities were clean and the staff were super helpful, especially Zekra at the front desk who made sure that we got neighboring rooms and that our stay was as comfortable as possible. Checking in and out was also handled very smoothly. We are looking forward to our next stay already.

Overall, it is a very good resort hotel. We stayed there during the Spring Festival. The room was very large and clean. We chose the half-board buffet restaurant, which had good breakfast and dinner. There are also other restaurants that we can choose at our own expense. There are many activities for entertainment. We basically played tennis in the morning and went to the beach to snorkel, swim, or dig sand in the afternoon. You can see the coral reefs by walking down the beach in front of the hotel. It is very convenient and you don't need to go to the pier. It is also very shallow, which is friendly for those who can't swim. The water was not too cold during the Spring Festival. Another very touching point is that it happened to be a child's birthday during our stay. The hotel sent a birthday cake and decorated the room. We were not told about this in advance, which gave us a surprise. Overall, the Spring Festival vacation was very happy and I recommend it to Chinese people.

Fabulous stay half board stay. Kids loved it! The bathroom was spacious with dressing, cupboards and drawers. The room was on a smaller scale for 2 adults and 2 children. One child shared the bed with adults, while the other had a sofa turned into bed with sheets provided (not a standard sofa bed) so could only accommodate one child.

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured. The Good - The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids. - The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience. The Not-So-Good 1. Questionable All-Inclusive Facilities & Timings The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included. Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions. 2. Artificially Prolonged Queues Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules! 3. Staff Attitude & Service Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front. - Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience. - More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark. - Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety. - Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience. While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.

it's a fabulous staying there, the reception manager a gentle man received me well, he said I hoped you would come again, this is your family stay, we will wait you again, it's a life.time memory. my stay there there was only one Chinese family in the whole hotel, I felt so honored. it's a magic and gorgeous country and hotel. thanks! if chances, I would visit there

we had a family reunion at Panorama form October 31 to November 7,2019, we had 7 rooms The Location is Excellent , walking distance to downtown ElGouna Rooms are spacious, food quality is good, Staff very courteous and pleasant the only problem we had was confirming reservation with the hotel Overall experience was very good, may book it again in the future

泄湖景完全是來搞笑的，所謂泄湖就是個小水泡，陽臺中間還隔着一段距離和樹擋着，跟其他評論一樣，存在一定的歧視，但是大部份工作人員還是挺友善的，雖然這本來就是他們應該做的。中間想加錢升級海景，帶我們去看的也還是一個稍微大一點的水泡而已，工作人員告訴我這已經是最好的海景房了，最後並沒有升級，泳池開放時間特別晚關閉時間卻很早，如果要出海這家酒店完全沒必要，吃的甚至不如國內100塊錢人民幣的自助餐，基本都靠吃麪包吃飽的，我們拿行李小費給了一美金態度還可以，同行的另一對沒有零錢了給了10埃磅態度就很差，對於一家五星級酒店這種事不應該發生，還是建議加錢選擇更好的全包酒店，或者普通的全包，想省錢或者出海沒有時間在酒店那就市區選擇一家便宜的就好了，這邊出行也並不方便，最後，我們check out的時候工作人員態度非常好，忘記問他的名字了，當看到我們自己拿行李過來了一直在向我道歉，告訴我他們應該安排擺渡車過來接我們的，海邊和泳池邊工作人員也很好，太陽下山後我們想去游泳，海邊的工作人員告訴我太陽下山後海里很危險，並且開玩笑説會有鯊魚，泳池邊的工作人員很耐心的告訴我泳池關閉了，要消毒，會傷眼睛，總的來説，真的不值這個價