4-Star Hotels in Nagano Prefecture, Japan

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.

A wonderful stay here. Refreshed and modern. We had the family room with two futons which was pretty spacious. The only downside was that the basin was located inside the bathroom, making it inconvenient for others to use it. The location was brilliant as it was only walking distance to Echoland with plenty of dining options. The breakfast buffet had a pretty good range though if some of the dishes could be different each day that would be even better. One thing to note that is that the car park is unsheltered. We stayed for the ski season in January and on one night there was heavy snow, so the next morning we had to spend some time shovelling the snow around our car before we could drive it out. I suspect this is pretty typical in Hakuba though. Overall we were very satisfied and would highly recommend this for a family ski trip.

We stayed in the cottage D, very old facilities, it’s a nice place but they should consider change their all appliances in the room, cos too old already. It’s very inconvenient that they don’t have a shuttle from cottage to lobby, we need to call them everytime we go out instead. The ski place was all man made snow, we were disappointed. We thought want to let the kids experience snow..

Location is THE best if you are planning to make Nagano your base and take the train to explore the other regions of the prefecture. It is literally connected to the train station on the 2nd floor. Plus there are great restaurants in Midori Shopping Centre which is part of Nagano train station.

I think the kind response of the staff and the cleanliness of the facilities were very good. I was impressed that the temperature of the sauna in the morning bath was at the right temperature. The breakfast buffet was good in quality, but I wanted fruits to put in dessert yogurt.

Excellent hotel in good location. Hotel warmly heated and comfortable despite very cold weather. Actually snowing during our stay. Enjoyed our stay. Multi-storey parking available off-site about 100m away for 1500yen, multiple entries/exits per day for fixed price. Shopping malls nearby

Excellent food (breakfast and dinner, be sure to be hungry to enjoy fully). The onsen is the most beautiful and relaxing we ever had so far, especially under the snow today. Staff is nice and helpful. No regrets in choosing this hotel during our trip in the Japanese Alps

There were bookshelves everywhere, both in the rooms and in the corridors, and books of all genres were freely available to read. I was able to enjoy a relaxing and soothing time while soaking in the hot springs and reading. This is an inn that I would like to stay at for longer and again. All of the dishes were made with fresh ingredients that had a seasonal feel to them, and I was truly satisfied. The large tatami room bath and the open-air bath both have soft hot springs that you can use as many times as you like. The ceiling of the bedrock bath was a starry sky, which made for a very soothing space.