5-Star Hotels in West Java, Indonesia

This hotel has marvelous garden river view. The staff are nice specially Mr Mohamad Kiki and his boss in sky roof restaurant. The breakfast was great. I had great time there. But many things needed to be enhanced, the TV channels, most of channels don’t work and no movies channels. The Wi-Fi very slow. The towels are old. The cafe and restaurant desserts must be enhanced. Overall, this hotel is one of the best hotels I have stayed in. No alcohol and has mosque .

As five star hotel clean Organised and good location hotel. Furthermore good service and facilities have beautiful mountain views around.The room clean tidy and comfortable bed, Good breakfast varying for options and tastes, the staff friendly and willing to help.

Fantastic stay at the hotel at the bustling Bandung city center with Praga street round the corner. Really helpful staff to provide tips on nearby food and places for shop. Clean, spacious and quiet and not to mention the wide spread of breakfast! definitely will come back if visiting Bandung again

From the moment we arrived, the resort exceeded all expectations. Nestled in a stunning natural setting with breathtaking views, this resort is the perfect mix of luxury, comfort, and serenity. The check-in process was seamless, and we were warmly welcomed with drinks and genuine smiles. Hasbi attended to us throughout the sty and he has been exceptional. Our room was beautifully designed with modern touches and local charm. Immaculately clean, it featured a plush bed, a spacious balcony overlooking the lush greenery, and all the amenities one could need—including a stocked minibar,a dreamy rain shower and a bathtub overlooking the scenery. What truly sets this resort apart is the service. Every staff member went above and beyond to make our stay unforgettable. Pak Handy also come down on the 2nd day to check on our hospitality. From the attentive housekeeping to the friendly restaurant staff, everyone made us feel like VIPs. Speaking of food—absolutely delicious! Every meal was a culinary experience, with fresh ingredients, generous portions, and diverse options. Whether lounging by the pool with magnificent view and cooling weather and indulging in spa treatments, there was never a dull moment. The peaceful ambiance and pristine surroundings made it feel like we had found our own private haven. We left feeling relaxed, pampered, and already planning our return And recommending to our family and friends. If you're looking for a getaway that blends luxury with nature and top-notch service, this resort is it. Five stars all the way!

1 booked 2 classic rooms. At the reception, they upgraded my rooms to superior/deluxe rooms at high floors. Service are good and fast. Every needs will be taken care quickly and seriously. The washtafel has a little problem, after they fix it, the manager send a box of cookies to apologize. Bottled water I must say is free flow, cause I got 8 bottles for the first night, and 12 bottles for the second night. Very generous.

The room is big and nice but the towels are in pretty bad condition and needed to be changed as they are very worn out and old looking. Breakfast had quite alot of variety and is not bad. Pool is very small.

The room was spacious, but cleanliness was an issue—there was mold on the shower wall and the sofa appeared dirty. However, the hotel is very family-friendly, offering many facilities and programs that are great for kids.

Love the design and ambience of the hotel. Truly modern and exquisite vibes. The beds is comfy. Pillows isn’t the best. They provided some mini bottled snacks which was cute. However the sofa has some visible stains. Love that the vanity mirror is available in the large bathrooms. Breakfast is delicious and pretty good selection. The Hotel is not crowded hence we were able to enjoy peaceful and comfortable breakfast.. Location is great as well. If u love taking photos, very instaworthy.

This is not the first time we have stayed in Novus. We love the design of their lobby. It's very cozy and elegant. It looks like they renovated their room. The room is clean, but for some reason, they don't have rug outside the washroom. This occurred in all rooms that we booked (3 rooms). When we called and asked for a rug, it took so long for them to bring one to our room. It seems that they were understaffed. Novus is just perfect for a family getaway. They have a kids club, golf court for kids, horse riding, and art activity, and you can bring your kid to feed the rabits.

I love this hotel! I will come back again. Its nearer to lembang area? Hence it gets abit cold with the wind blows, especially in the morning! But that makes a perfect morning breakfast view & atmosphere. Staff are friendly and nice, they can speak english well too - plus points since my bahasa was.. not good, haha Love the amenities so much too, there’s kids club (alot of variations for children to play with). The pool’s amazing, as well as the koi pond ( you get to feed for free). Only downside is that, the room isnt soundproof. I took the one facing the mountain area, i can hear people walking/closing/locking their door. You can a also hear the waterfall from the pool area (but this is nice) hahah. I really love the morning view through this room though, so amazing! Other than that, love this hotel! Thank you for your service everyone! 👍