Shanghai Hotels with Wi-Fi

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

#Room#: Very comfortable, perfect for families of three or four with kids. I was traveling with two children and one adult, and my feedback is that we all slept incredibly well and had a great rest. It was quiet and the soundproofing was excellent. #Cleanliness#: Spotless. The housekeeper cleaned daily, changing sheets, duvet covers, and so on. They even installed bed rails for the kids, which was very thoughtful. #Breakfast#: A great mix of Chinese and Western options. There were Western choices like pastries, bread, and coffee, alongside Chinese favorites such as steamed buns, 'wowotou' (corn bread), corn, plain congee, millet congee, noodles, vegetables, and eggs. The fruit selection was extensive, and there was juice, milk, and soy milk – a wide and complete variety. #Dinner#: Noodles, wontons, etc. The kids loved it all. We actually gained a few pounds staying here because the food was so good! We ate well, slept well, and felt relaxed and at ease 😄. #Service#: The front desk staff were incredibly warm, attentive, thoughtful, and very professional. I would definitely choose to stay at Mercure Shanghai Yu Garden Bund again. I highly recommend Mercure Shanghai Yu Garden Bund to anyone planning to visit with children~

The hotel was really clean, and the service was excellent. They even gave us a free upgrade, so we ended up staying for several days straight. It was fantastic! The main thing is the great value for money. We'll definitely be back. Facilities: Excellent, well-equipped Cleanliness: Spotless Environment: Elegant Service: Top-notch

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

This hotel is perfect for families with young children, especially if you have a late flight and no specific plans. It has a pool and an adventure park, which can keep the kids entertained for a good part of the day even after check-out. When you're tired, you can just sit there and order takeout. Plus, it's connected to a mall, so you don't even have to go outside. The breakfast offers a wide variety of options, though it's not particularly gourmet, but for the price, it's acceptable. However, it gets quite busy on weekends with many families, and the front desk can be very hectic, so don't expect to get your room much before 3 PM. Overall, it's still very good value for money.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

My experience at the Waldorf Astoria Shanghai on the Bund was fantastic! The century-old building really set a wonderful atmosphere, and the view of the Bund river was absolutely stunning. A special thanks to our dedicated concierges, Echole, Vicky, and Coco, for their attentive and professional service. They were incredibly responsive and helped with all our needs perfectly. The service experience was 100%, and I'll definitely choose to stay here again on my next visit to Shanghai!

This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.

Facilities: Well-equipped. Cleanliness: Very clean and tidy, excellent. Environment: The environment is also very good. Service: The service attitude is good, warm, thoughtful, and meticulous. ”Yu Mian” · Courtesy ”Exquisite freshly ground coffee and snacks”: Excellent, excellent, excellent.

Our stay has been a pleasure. The room is well furnished with all the essentials needed for an holidays of more than one day (fridge, washing machine and dryer). The beds are very soft and there is enough room for luggages. Our room is located in the French concession quarter, an interesting area with a lot of nice restaurants for all the budgets, convenience store and coffee. The service is very kind and helpful: the host has created a weChat group for us, with all the staff to answer our needs, and they provided us all the information days before the checking, ensuring that everything was clear. They bought us also water bottles for our stay. Few negative points to be discussed: the road in which our room (named Rome or ”Luoma”) is located is in a secondary street, unfortunately full of poor maintained house. When we saw the main entrance of the building we thought we were being scammed, since it was a mess with mold and falling paints from the wall, garbage and boxes. Fortunately the room is completely different! Another negative point are the windows that are super thin. Even if closed, you can hear everything from the road (the last night the neighbour were arguing for more than 1 hour and we could hear everything. It was like they were with us in the room!). The curtains are ok for the privacy, but not for the light: at 5 am the light of the sun was so strong that we needed to use eye masks to be able to sleep a little more. In general, our staying has been very pleasant and we suggest it! We hope that the host fix soon the few negative points