Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 22, 2026|Guestroom (3 Beds)
Momo GWe had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:£41
Posted on Aug 7, 2026|Deluxe Room-King Bed
xiaoludichocolate
Having stayed at numerous top-tier five-star hotels both domestically and internationally, especially many in Shanghai, The Bellagio Shanghai is one of the very few that makes me want to return again and again. It's grand yet refined, with impeccable attention to detail. This stay was even better; Penny from guest services was beautiful and enthusiastic. She called and messaged me in advance to inquire about my check-in needs, and upon learning I was with a friend's family, she proactively arranged our rooms on the same floor and close to each other. She thoughtfully prepared fruit and toiletries for the children and even helped coordinate with their partner brand, Range Rover, for station drop-off, ensuring my friend's family and I had a perfect stay. The location is superb, convenient for both The Bund and North Bund, offering Suzhou Creek views, quiet yet central. Another highlight is the fantastic breakfast; The Bellagio's mini wontons are arguably the best in the country. This is a purely handwritten review, and I am extremely, extremely satisfied.
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Price per night from:£243
Posted on Oct 1, 2026|River Wing Deluxe Bund King
Guest User
To celebrate a family birthday, I specifically chose the Pudong Shangri-La, a well-established hotel. Although it's been around for some years, the environment, facilities, and service are still excellent. The Bund view room, in particular, offered a fantastic location. While there was some mist during the day, the view became clear and vibrant once the lights came on at night, with the entire Bund skyline right before our eyes. Many thanks to the hotel for their service, and for specially preparing a birthday cake. It was a truly delightful experience.
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Price per night from:£113
Posted on Sep 15, 2026|Deluxe Room-Two Beds
Guest UserThe hotel's location is super convenient, connected directly to the exhibition center and a shopping mall. It makes dining, staying, and attending exhibitions incredibly easy. The staff are all very warm and professional. The rooms are well-equipped, and even though the hotel has been around for a while, everything is very well-maintained. They also have a huge 24-hour gym, which is perfect for unwinding after a busy day. Everyone, from the gym staff to the front desk and concierge, is incredibly helpful. I heard they have a fantastic kids' play area too, so next time I'll bring my children to enjoy it. I'll definitely choose Kerry Hotel again for future exhibitions and recommend it to my friends.
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Price per night from:£96
Posted on Oct 2, 2026|Deluxe River View Room Double Queen Bed
Anonymous UserDuring the National Day holiday, we came to the Bund for sightseeing and chose this hotel with a rich historical ambiance, which used to be the site of the Shanghai Club. We stayed in the new building, but its overall decor style seamlessly connects with the main building.
The room offered expansive views. Besides the Lujiazui 'Three-Piece Suit' directly opposite, the North Bund was also fully visible, offering an unobstructed panorama. The night view, once the lights were on, was quite different from the daytime scenery.
The hotel environment is quiet and elegant, and the staff are gentle and attentive. Special mention goes to the dedicated concierges, Aaron and Echole, who paid attention to every detail. We felt at ease throughout our stay, which was a very pleasant experience.
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Price per night from:£295
Posted on Nov 12, 2023|Deluxe Twin Room 3
Guest UserThe B&B is very comfortable. The decoration style seems simple but is very clean and tidy. I like the minimalist style very much. It has a mahjong table, a singing room, and a projector. It's a pity that I came late and didn't get to play. I'll try it next time. Two 1.5-meter large beds are put together so that children can roll around as much as they want~
The kitchen downstairs has a pot and an oven. The boss cooked corn for the children in the morning. He ate breakfast and looked at the rice fields outside the window. He was in a great mood. It only took 9 minutes to take a taxi to Haichang. It was very convenient and a very pleasant stay.
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Price per night from:£23
Posted on Sep 14, 2026|Fantastic Bund View Suite
Anonymous UserFirst off, the room decor is absolutely stunning, as it always is at W hotels. I've stayed at Ws in Xi'an, Macau, and Chengdu, and now Shanghai – their design aesthetic is consistently modern and really resonates with us Gen Z. The room layout and attention to detail are spot-on. They never disappoint when it comes to style.
Secondly, I won't go into too much detail about cleanliness; W hotels consistently maintain high standards, so no issues there.
Thirdly, the service was excellent. Any request I had was promptly considered and accommodated by the hotel. You feel the exceptional service from the moment you step into the hotel. Staff members are present from the luggage drop-off all the way to the elevator lobby, waiting to assist.
Furthermore, the dining experience was fantastic. The breakfast at every W I've visited has been superb, truly top-notch.
Finally, since it was our first time at the Shanghai W, the front desk even upgraded our room! I was pleasantly surprised to find myself in a 'Marvelous Suite'. The whole experience was absolutely brilliant.
The only minor drawback was that the drinks and room setup included in the Ctrip package weren't prepared in advance, even though I had called a day earlier. If those details could also be taken care of beforehand, so you walk into a fully prepared room, then this would truly be a 10/10 experience.
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Price per night from:£244
Posted on Sep 16, 2026|Intelligent Deluxe King Room
Guest UserThe front desk service was excellent, and the room facilities were complete. It's very close to the train station. The front desk staff were really attentive. The hotel breakfast was also good, and the smart assistant ('Xiao Du') was very intelligent. The environment is beautiful, and from the high floor, you can see the train station. It was a very satisfying stay.
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Price per night from:£50
Posted on Jul 3, 2026
Guest UserFacilities: Well-equipped.
Cleanliness: Very clean and tidy, excellent.
Environment: The environment is also very good.
Service: The service attitude is good, warm, thoughtful, and meticulous.
”Yu Mian” · Courtesy ”Exquisite freshly ground coffee and snacks”: Excellent, excellent, excellent.
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Price per night from:£11
Posted on Jun 13, 2026|Rome Alleyway Quadruple Room with Imax Projection
De GiorgiOur stay has been a pleasure. The room is well furnished with all the essentials needed for an holidays of more than one day (fridge, washing machine and dryer). The beds are very soft and there is enough room for luggages. Our room is located in the French concession quarter, an interesting area with a lot of nice restaurants for all the budgets, convenience store and coffee.
The service is very kind and helpful: the host has created a weChat group for us, with all the staff to answer our needs, and they provided us all the information days before the checking, ensuring that everything was clear. They bought us also water bottles for our stay.
Few negative points to be discussed: the road in which our room (named Rome or ”Luoma”) is located is in a secondary street, unfortunately full of poor maintained house. When we saw the main entrance of the building we thought we were being scammed, since it was a mess with mold and falling paints from the wall, garbage and boxes. Fortunately the room is completely different!
Another negative point are the windows that are super thin. Even if closed, you can hear everything from the road (the last night the neighbour were arguing for more than 1 hour and we could hear everything. It was like they were with us in the room!).
The curtains are ok for the privacy, but not for the light: at 5 am the light of the sun was so strong that we needed to use eye masks to be able to sleep a little more.
In general, our staying has been very pleasant and we suggest it! We hope that the host fix soon the few negative points
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Price per night from:£22