Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 22, 2026|Guestroom (3 Beds)
Momo GWe had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:MYR 225
Posted on Oct 10, 2026|Deluxe Room-King Bed
Guest UserDuring my recent trip to Shanghai, I stayed at the Bellagio, the Waldorf Astoria on the Bund, and the St. Regis Jingan, and the Bellagio was by far my favorite.
1. I was completely won over by the hotel slippers and the minibar. The slippers have a non-slip sole and are very comfortable. The minibar is exquisitely arranged with sophisticated and beautiful glassware—it's an absolute feast for the eyes.
2. The front desk informed me that the minibar drinks are complimentary upon signing up as a hotel member. This is a very generous policy, especially since the other two hotels charged for them.
3. I was traveling with my 6-year-old child and should have paid for a children's breakfast. We also had a 21-yuan snack in the room, and I truthfully reported all of this at checkout. To my surprise, my full deposit was refunded without any extra charges. Thank you so much!
4. The room was spacious and very comfortable, featuring high-end amenities and a great bathtub.
5. The location is excellent. Although many people mind that it doesn't offer a direct view of the river, the Garden Bridge of Shanghai (Waibaidu Bridge) is just a few minutes' walk away, making it very convenient for a stroll along the riverfront.
Summary: The Bellagio truly makes you feel at home. It's clear that they genuinely care about their service, rather than just chasing good reviews. Furthermore, none of the staff ever pressured me to leave a positive review.
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Price per night from:MYR 1,598
Posted on Oct 12, 2026|River Wing Deluxe King
Guest UserOne of the best hotels that we have stayed. Beautiful rooms with the most beautiful views. Wonderful service by all the staff from the front office, to the bellman and even the cleaners are super nice. We were travelling with my disabled brother and they made sure we were comfortable. We were offered an upgrade to the horizon club room for a great price which was definitely worth it as the rooms had nicer views and comes with breakfast (with halal options), afternoon tea and also evening refreshments. They also arranged for our kids birthday in the room! Special thanks to Elaine at the front office for arranging late checkout for us since our flight is late at night, as well as Kenny at the horizon club for attending to us and ensuring we had a smooth check out. If we ever come to Shanghai again, we definitely will stay here. ❤️❤️❤️
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Price per night from:MYR 977
Posted on Oct 7, 2026|Guestroom - River-View (Double bed)
OuyangHaving grown up in Shanghai, I have a special affection for the Huangpu River and Suzhou Creek. This time, I took advantage of a Ctrip offer to book a room during the National Day holiday. The hotel's exterior looks quite ordinary, and the lobby is compact. However, the front desk staff were exceptionally warm, polite, and attentive. Although my room wasn't on a high floor, it still fulfilled my wish: from the bay window, I could see the Oriental Pearl TV Tower, the Pudong 'Three-Piece Suit' (iconic skyscrapers), and parts of the Huangpu River. To the left was Suzhou Creek. Watching the Oriental Pearl Tower and the Huangpu River night view in the evening was truly a wonderful experience.
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Price per night from:MYR 725
Posted on Oct 4, 2026|King Deluxe Room
Guest UserRating: 5/5
This was my second stay at the Waldorf Astoria, and I must say the experience was excellent. From the elegant Morandi-inspired color palette to the spacious 2-meter bed, everything in the room was impressive and incredibly relaxing. The staff were all very polite! I think next time I visit Shanghai, I will continue to choose the Waldorf Astoria.
Also! During this stay at the Waldorf Astoria Shanghai on the Bund, I'd like to extend a special thanks to our dedicated concierge, Aaron Echole. He proactively added me on WeChat on the night of check-in, which made communication seamless afterward. When I requested a late check-out at the last minute, the concierge immediately helped coordinate and implement it, making the entire process efficient and smooth. I didn't have to go back and forth to the front desk for inquiries. The communication was easy and thoughtful, and responses were quick. You could feel the dedication in the details. Such flexible and considerate service made my trip much more relaxed and significantly enhanced this stay.
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Price per night from:MYR 1,469
Posted on Nov 12, 2023|Deluxe Twin Room 3
Guest UserThe B&B is very comfortable. The decoration style seems simple but is very clean and tidy. I like the minimalist style very much. It has a mahjong table, a singing room, and a projector. It's a pity that I came late and didn't get to play. I'll try it next time. Two 1.5-meter large beds are put together so that children can roll around as much as they want~
The kitchen downstairs has a pot and an oven. The boss cooked corn for the children in the morning. He ate breakfast and looked at the rice fields outside the window. He was in a great mood. It only took 9 minutes to take a taxi to Haichang. It was very convenient and a very pleasant stay.
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Price per night from:MYR 124
Posted on Jun 6, 2026
MiomioaaThe hotel's location is fantastic, close to the subway and shopping areas, making it super convenient for getting around and finding food. The room was spotless, the bathroom had no strange smells, and the bedding was fluffy and comfortable. The double-glazed windows did an excellent job of soundproofing, ensuring a peaceful night's sleep. The front desk staff were efficient and patient during check-in, and they were quick to respond to any requests. The facilities were new and worked perfectly. Overall, it far exceeded my expectations. I had a very pleasant stay on my trip and have already recommended it to friends. I'll definitely choose this hotel again next time I'm in town.
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Price per night from:MYR 112
Posted on Jul 30, 2026|Superior Queen Room
Guest UserThe hotel's location is super convenient! It's just a 5-6 minute walk to the subway station, and if you head left for another 5 minutes, you'll find Yaohan and CR Vanguard Plaza, plus a Hema Fresh supermarket, making shopping incredibly easy. The front desk staff were warm and professional, and the room was clean and tidy with comfortable bedding. Definitely recommended! [Strong][Strong][Strong]
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Price per night from:MYR 237
Posted on Oct 5, 2026|Intelligent Deluxe Family Room
Guest UserWe checked in on the evening of October 3rd. It was a bit cold and rainy after getting off the subway. When we arrived at the hotel, front desk staff members #11 and #19 warmly introduced us to local attractions and even provided free breakfast vouchers. The breakfast was delicious and had a great variety. The housekeeping staff was very polite. I'm also very grateful to the front desk staff today for allowing a late check-out, which let my daughter rest well before heading to the airport. We will definitely stay here again next time!
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Price per night from:MYR 310
Posted on Jul 3, 2026
Guest UserFacilities: Well-equipped.
Cleanliness: Very clean and tidy, excellent.
Environment: The environment is also very good.
Service: The service attitude is good, warm, thoughtful, and meticulous.
”Yu Mian” · Courtesy ”Exquisite freshly ground coffee and snacks”: Excellent, excellent, excellent.
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Price per night from:MYR 60