Shanghai

Family Friendly Hotels in Shanghai

Select your dates to find the best Shanghai Family Friendly hotel deals

Swipe up to view more
Filter by:
Hotel Star Rating
≤2345
Guest Rating
Amazing 9+Great 8+Good 7+Pleasant 6+

Popular Family Friendly Hotels in Shanghai

Check out these hotels exclusively for your travel
Most Booked
Lowest Price
Closest to Downtown
Highest Rated
Shanghai Elong Hotel
Shanghai Elong HotelShanghai Elong Hotel
Hotel near People's Square,Shanghai 8.7% of visitors choose this area
The Shanghai Elong Hotel is an ideal spot for travelers wanting to discover the city. The Shanghai Elong Hotel offers a pleasant stay in Shanghai for those traveling for business or leisure. With Shanghai Railway Station just 7km away and Shanghai Hongqiao International Airport only 15km away, transportation is very convenient. Transportation around the city is also convenient, with People's Square Metro Station within walking distance. With multiple attractions nearby including Shanghai Old Street, Huangpu River and The Bund, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Shanghai hotel features parking on site. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.

JJawnzy 2025.05.11
Overall, we had a great stay at Shanghai Elong. The location is excellent, and the service was consistently professional and friendly. However, a few things took away from the experience—many guests were smoking in the lifts and toilets, which was unpleasant. On our check-out day, they started changing the carpet, and there was glue all over the floor, which made our shoes sticky. Despite these issues, it was still a good stay and we’d consider coming back.
Excellent
8636 reviews
9.6/10
Price from
£88
per night
Check Availability
Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Hotel near People's Square,Shanghai 8.7% of visitors choose this area
The Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) provides a great place for travelers to relax after a busy day. The Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) offers a pleasant stay in Shanghai for those traveling for business or leisure. From the hotel, Shanghai Railway Station is just 5km away. Transportation around the city is also convenient, with East Nanjing Road Metro Station within walking distance. Seeing Shanghai's sights from this hotel is easy with Shanghai Museum, People's Square and Shanghai Sihang Warehouse Battle Memorial all close by. After a long day of sightseeing, guests can retire to the comfort of the hotel. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.

RReina Thuy 2025.04.26
We had a pleasant stay at the Yitel hotel. Very convenient to the subway & all major tourist attractions. Front desk staff very helpful & I like that the hotel didn’t stink of smoke like the other ones we’ve stayed in during our trip to China. We would definitely stay here again if we came back to Shanghai.
Outstanding
8353 reviews
9.4/10
Price from
£60
per night
Check Availability
Hotel Chalet Shanghai
Hotel Chalet ShanghaiHotel Chalet Shanghai
Hotel near People's Square,Shanghai 8.7% of visitors choose this area
The Hotel Chalet Shanghai is an ideal spot for travelers wanting to discover the city. Visitors to Shanghai will find that the Hotel Chalet Shanghai is a fantastic accommodation choice. With Shanghai Railway Station just 4km away and Shanghai Hongqiao International Airport only 15km away, transportation is very convenient. Transportation around the city is also convenient, with People's Square Metro Station within walking distance. Seeing Shanghai's sights from this hotel is easy with Shanghai Museum, Huangpu River and Bund Sightseeing Tunnel all close by. When guests have some time on their hands they can make use of the onsite facilities. This Shanghai hotel features parking on site. Our guests consider this hotel to have excellent service. For guests traveling with families, this hotel is consistently one of the most popular choices.

GGuest User 2025.05.08
The hotel has a very convenient location — right by the main pedestrian street, with plenty of restaurants, shops, and easy access to the metro. There’s a small gym, and the front desk staff were friendly and helpful, they even let me check in an hour early after a long flight. Breakfast was decent by Chinese standards. The only downside was that my room had no view of the city, but on the plus side, it was perfectly quiet and I couldn’t hear any noise from the busy street, which made it easy to sleep. Overall, a good stay for the price.
Outstanding
9237 reviews
9.5/10
Price from
£48
per night
Check Availability
Shanghai
You Might Like
Shanghai Hotels with BreakfastShanghai Hotels with Twin RoomShanghai Hotels with 1 Double BedShanghai Hotels with Swimming PoolShanghai Hotels with Free Cancellation
Heyitang Hotel Shanghai International Tourism Resort
Heyitang Hotel Shanghai International Tourism ResortHeyitang Hotel Shanghai International Tourism Resort
Hotel near Kangqiao, Nanhui Area,Shanghai
Opened in 2022, the Heyitang Hotel Shanghai International Tourism Resort is a great accommodation choice in Shanghai. Shanghai Pudong International Airport is located approximately 16km away while Xinzhuang Railway Station is 50km away. Being just minutes away from Huinan Metro Station allows guests to explore the city with ease. There is no shortage of things to see in the area, with the Qingliang'an, Fuquan Naos and Nanhui Peach Blossom Village all nearby. In their spare time, guests can explore the hotel's surroundings. This Shanghai hotel provides parking on site. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.

HHW 2025.05.18
Recommended. The hotel provide breakfast and dinner buffet for the customers. Aside from that the room is clean and tidy. All the services provided by this hotel is satisfactory. They also provide shuttle bus service for free to disneyland.
Excellent
18178 reviews
9.7/10
Price from
£36
per night
Check Availability
Atour Hotel Nanjing East Road, Shanghai on the Bund
Atour Hotel Nanjing East Road, Shanghai on the BundAtour Hotel Nanjing East Road, Shanghai on the Bund
Hotel near The Bund Area,Shanghai 2.4% of visitors choose this area
Yaduo Hotel, Fuzhou Road, Shanghai is located in the center of the Bund, with a unique geographical location. The Bund, East Nanjing Road Commercial Pedestrian Street, Lujiazui, Xintiandi, people's Square, Yu Garden and other Shanghai's most prosperous shopping areas and classic scenic spots are close to each other. It takes about 3 minutes to walk to the Bund and 5 minutes to walk to Nanjing East Road Pedestrian Street. You can enjoy the combination of international buildings and modern high-rise buildings, enjoy the shopping charm of Nanjing East Road Pedestrian Street, the first street of China, by the Huangpu River. The hotel has very convenient transportation. You can walk about 7 minutes to Nanjing East Road Station of line 2. About 12 minutes' walk, you can reach Yu Garden and feel the unique charm of Lao Cheng Huang Temple and enjoy the intersection of delicious food. Take a ferry across the Huangpu River to Lujiazui, the financial center with a strong sense of modern city, about 10 minutes' walk. The surrounding financial and commercial institutions are numerous, and the supporting facilities for entertainment and shopping are complete. The hotel design concept is to take reading and humanistic photography as the theme, high-quality guest room products and facilities + meticulous and warm service, bringing you a "natural, quiet, warm and simple" healthy lifestyle All guest rooms are equipped with brand series high-quality bed products, central air conditioning, a full set of high-end Afu essential oil bath products. The room is equipped with refrigerator, 100m high-speed optical fiber, and full WiFi coverage The hotel has Xiangzhao (restaurant), washing, ironing and drying self-service dust (laundry) and super large reading club bamboo house (24-hour reading space), sweat out (gym) and lodging (guest room), which integrates natural, simple, quiet and warm design style, all of which are exquisite and unique. Provide you with a free and relaxed living space.

LLYNETTELIM 2025.03.21
The hotel is tucked deep in a small drive-in so it's quiet but the location is walking distance to The Bund and shopping stretch along Nanjing Road. Many coffee joints down the road where people were enjoying caffeine and the sights and taking selfies and photos of the iconic Oriental Pearl Tower. Service was great. There were many many guests coming in and out and the staff seemed overwhelmed but managed well. We got a free upgrade to a family room as the one we booked wasn't ready after waiting for an hour. Very nice offer since we were actually quite early for check-in. All in room items were complimentary and this is the 2nd of 3 ATOUR hotels I picked for this entire trip. Will recommend to friends and family for sure. Hope the next one is as comfortable.
Outstanding
6721 reviews
9.5/10
Price from
£86
per night
Check Availability
The Bund Puyan Hotel, Shanghai
The Bund Puyan Hotel, ShanghaiThe Bund Puyan Hotel, Shanghai
Hotel near The Bund Area,Shanghai 2.4% of visitors choose this area
The Bund Puyan Hotel, Shanghai provides a great place for travelers to relax after a busy day. The Bund Puyan Hotel, Shanghai offers a pleasant stay in Shanghai for those traveling for business or leisure. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 16km from Shanghai Hongqiao International Airport. The closest major public transportation, East Nanjing Road Metro Station, is only 400m away. Seeing Shanghai's sights from this hotel is easy with Bund Sightseeing Tunnel, People's Square and Shanghai Bus Tour all close by. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.

YYehYehYeh葉子 2025.04.09
We loved this hotel! They upgraded us and were so efficient at check in. I was shocked by how good the view was and we had a bathtub in the room too, the room was very spacious. Great service, whatever we asked for they had someone bring within 5 minutes. There’s a robot to deliver take out that is quick too. Cleanliness was good, cleaning aunties were lovely. They had a lot of amenities provided like sleep mask etc and a bathtub bag that was replaced daily. Near the lifts you can grab extra combs, toothbrushes etc if you needed it, so that was convenient. Bed was very comfortable, loved the pillows. Block out curtains did a good job and I didn’t hear any sounds- overall great sleep. Such an amazing location near the bund w a fantastic river view, I would stay here again in a heart beat. Also they always have 2 doormen at any time who helped to carry the luggage up the stairs and bring to the room etc. Even very late at night they’re there which does help to make the lobby security feel more secure.
Outstanding
15417 reviews
9.4/10
Price from
£108
per night
Check Availability
Atour Hotel  Jing'an Temple Nanjing West Road, Shanghai
Atour Hotel  Jing'an Temple Nanjing West Road, ShanghaiAtour Hotel  Jing'an Temple Nanjing West Road, Shanghai
Hotel near Huaihai Road Area,Shanghai
Superb hotel at a quiet yet accessible location. Staff were really friendly, room was very comfortable, usage of space was well thought out of and no smell of smoke at all. Breakfast spread was scrumptious, and they even had free yummy porridge with side dishes for all hotel guests in the evening, which was a very thoughtful gesture! We also really loved the free laundry service which was so convenient and easy to use. Hotel was smart throughout - TV had info about whether the laundry and dryer machines were occupied, and we could order delivery and the robot helper delivered it to our room. Shoutout to Changpu 菖蒲 aunty who packed breakfast for us 💕 I’ll definitely book my stay with this hotel again when I’m back in Shanghai! Only gripe was that during the weekend, the porridge dishes were very quickly finished by other guests and not promptly refilled, but since it’s free it wasn’t that big of a deal, just left us a tiny bit disappointed since it was so yummy! 🥹

Ssongbunny 2025.05.12
Superb hotel at a quiet yet accessible location. Staff were really friendly, room was very comfortable, usage of space was well thought out of and no smell of smoke at all. Breakfast spread was scrumptious, and they even had free yummy porridge with side dishes for all hotel guests in the evening, which was a very thoughtful gesture! We also really loved the free laundry service which was so convenient and easy to use. Hotel was smart throughout - TV had info about whether the laundry and dryer machines were occupied, and we could order delivery and the robot helper delivered it to our room. Shoutout to Changpu 菖蒲 aunty who packed breakfast for us 💕 I’ll definitely book my stay with this hotel again when I’m back in Shanghai! Only gripe was that during the weekend, the porridge dishes were very quickly finished by other guests and not promptly refilled, but since it’s free it wasn’t that big of a deal, just left us a tiny bit disappointed since it was so yummy! 🥹
Excellent
2031 reviews
9.7/10
Price from
£81
per night
Check Availability
Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)
Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)
Hotel near People's Square,Shanghai 8.7% of visitors choose this area
The exterior decoration of the hotel reflects the classic European style, while the overall interior style is simple, fashionable, warm and comfortable. The hotel is located on Fuzhou Road, Huangpu District, Shanghai, surrounded by bustling businesses. It is in front of People's Square and behind the Bund. It is adjacent to Nanjing Road Pedestrian Street and Huaihai Road Commercial Street. There are also Yu Garden and City God Temple nearby. Metro Lines 1 and 2 run through it, and bus lines It extends in all directions.

GGuest User 2025.05.27
I just left the hotel after a lovely stay. This hotel was truly a great choice, and if I visit Shanghai again, I will definitely stay here. The location is excellent — within walking distance to People’s Square station, The Bund, and other main attractions. The hotel is very clean, and the housekeeping staff keeps the room spotless with daily service. The staff were very kind and helpful, especially on my first day when I needed a bit of guidance getting started in Shanghai. A special shout-out to the amazing ladies at the front desk — they made me feel very welcome and supported. One small suggestion would be to have a bit more variety in the breakfast menu, but other than that, everything was perfect. The hotel has everything you could ask for in terms of comfort, convenience, and service. I truly recommend this place to anyone visiting Shanghai!
Very Good
4260 reviews
9.2/10
Price from
£42
per night
Check Availability
WOW HOTELS
WOW HOTELSWOW HOTELS
Hotel near People's Square,Shanghai 8.7% of visitors choose this area
The WOW HOTELS is one of the newest hotels in Shanghai, having opened in 2023. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. The closest major public transportation, People's Square Metro Station, is only 400m away. There is no shortage of things to see in the area, with the The Bund, Yu Garden and Shanghai Sihang Warehouse Battle Memorial all nearby. In their spare time, guests can explore the hotel's surroundings. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.

GGuest User 2025.03.30
The place and location is good.  We were unlucky to meet early summer in March and the hotel does not provide air conditioning. The staff told us to open the window and yes, the next room also open the window and smoke cigarette that caused the smell came into our room.  With the sign “non-smoking”and condition set on reservation, doesn’t seem to strict with this rule. We call the receptionist after midnight asking to change room. It was so hot that we cannot sleep the staff promised to give us a fan next day -they left us nothing next day that we had to ask them to find one again!!! I would have changed hotel if knowing that they didn’t take this situation seriously. With the price we paid this is not appropriate. Staff is actually good with helping along with other issues but with what I experience here -there will not be my next time here. Photo is the fan they finally found without base.
Very Good
6360 reviews
9.2/10
Price from
£52
per night
Check Availability
MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)
MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)
Hotel near Huaihai Road Area,Shanghai
The MoYu Movie Hotel (Shanghai People's Square Nanjing West Road subway station) is one of the newest hotels in Shanghai, having opened in 2023. The hotel is conveniently located just 3km from Shanghai Railway Station and 13km from Shanghai Hongqiao International Airport. In addition, Middle Huaihai Road Metro Station is just a short walk away. There is no shortage of things to see in the area, with the Shanghai Bus Tour, Moller Villa and Zhonggong Erda Huizhi Memorial Hall all nearby. When guests have some time on their hands they can make use of the onsite facilities. When it comes to Shanghai hotels, the MoYu Movie Hotel (Shanghai People's Square Nanjing West Road subway station) is highly regarded for its excellent facilities. This hotel is a popular accommodation for couples.

EEdith Chin 2025.03.26
We stayed here for 4 nights and booked the family suite since there’s 3 of us. The room is very spacious, enough to fit all our luggages and shopping things. Toilet and shower are separated and very clean. The receptionists were very friendly and helpful. Will definitely stay here again if coming to Shanghai. Location near to metro station and surrounded by nice bars.
Excellent
2082 reviews
9.6/10
Price from
£32
per night
Check Availability
See All Family Friendly Hotels in Shanghai

Top 20 Premium Hotels in Shanghai

See all
Discover our curated selection of premium hotels in Shanghai for your next stay
No.
1
JW Marriott Marquis Hotel Shanghai Pudong Hotels in Shanghai
9.6/10
3262 review

JW Marriott Marquis Hotel Shanghai Pudong

Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
Select dates to view prices
No.
2
Shangri-La Qiantan, Shanghai Hotels in Shanghai
9.6/10
6547 review

Shangri-La Qiantan, Shanghai

Hotel near Pudong New Area, Shanghai
"Delicious breakfast""Convenient for shopping"
Select dates to view prices
No.
3
Pudong Shangri-La, Shanghai Hotels in Shanghai
9.5/10
13682 review

Pudong Shangri-La, Shanghai

Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
Select dates to view prices
No.
4
MaxX By Steigenberger on the Bund Shanghai Hotels in Shanghai
9.6/10
5769 review

MaxX By Steigenberger on the Bund Shanghai

Hotel near The Bund Area, Shanghai
"Great location""Friendly front desk staff"
Select dates to view prices
No.
5
The Sukhothai Shanghai Hotels in Shanghai
9.3/10
3133 review

The Sukhothai Shanghai

Hotel near Jing'an District, Shanghai
"Friendly front desk staff""Great design"
Select dates to view prices
No.
6
The Langham Shanghai Xintiandi Hotels in Shanghai
9.4/10
3845 review

The Langham Shanghai Xintiandi

Hotel near Huaihai Road Area, Shanghai
"Great location""Delicious breakfast"
Select dates to view prices
No.
7
Intercontinental Shanghai Ruijin Hotels in Shanghai
9.5/10
3992 review

Intercontinental Shanghai Ruijin

Hotel near Huaihai Road Area, Shanghai
"Classy environment""Friendly front desk staff"
Select dates to view prices
No.
8
Guang Fulin Prime Hotel Shanghai Hotels in Shanghai
9.7/10
6549 review

Guang Fulin Prime Hotel Shanghai

Hotel near She Shan, Songjiang University Town, Shanghai
"Great for kids""Delicious breakfast"
Select dates to view prices
No.
9
Xijiao State Guest Hotel Hotels in Shanghai
9.6/10
3314 review

Xijiao State Guest Hotel

Hotel near Hongqiao District, Shanghai
"Classy environment""Garden view"
Select dates to view prices
No.
10
InterContinental Shanghai Harbour City Hotels in Shanghai
9.4/10
3324 review

InterContinental Shanghai Harbour City

Hotel near Dishui Lake and Lin'Gang Area, Shanghai
"Great for kids""Delicious breakfast"
Select dates to view prices
No.
11
Grand Hyatt Shanghai Hotels in Shanghai
9.3/10
11822 review

Grand Hyatt Shanghai

Hotel near Lujiazui Area, Shanghai
"Great location""Classy environment"
Select dates to view prices
No.
12
Shanghai Marriott Marquis City Centre Hotels in Shanghai
9.6/10
6682 review

Shanghai Marriott Marquis City Centre

Hotel near People's Square, Shanghai
"Near shopping area""Friendly front desk staff"
Select dates to view prices
No.
13
ULTRAMAN HOTEL Hotels in Shanghai
9.1/10
3076 review

ULTRAMAN HOTEL

Hotel near Dishui Lake and Lin'Gang Area, Shanghai
"Great for kids""Classy environment"
Select dates to view prices
No.
14
Metropolitan Seclusive Life In Wukang rd Shanghai Hotels in Shanghai
9.5/10
1170 review

Metropolitan Seclusive Life In Wukang rd Shanghai

Hotel near Huaihai Road Area, Shanghai
"Delicious breakfast""Classy environment"
Select dates to view prices
No.
15
Melia Shanghai  Parkside Hotels in Shanghai
9.4/10
1894 review

Melia Shanghai Parkside

Hotel near Shanghai Disney Resort, Shanghai
"Classy environment""Great for kids"
Select dates to view prices
No.
16
Kerry Hotel Pudong Shanghai Hotels in Shanghai
9.4/10
5524 review

Kerry Hotel Pudong Shanghai

Hotel near Pudong New International Expo Center, Shanghai
"Great for kids""Has play area for children"
Select dates to view prices
No.
17
The Portman Ritz-Carlton, Shanghai Hotels in Shanghai
9.4/10
2698 review

The Portman Ritz-Carlton, Shanghai

Hotel near Jing'an District, Shanghai
"Delicious breakfast""Friendly front desk staff"
Select dates to view prices
No.
18
Joya Hotel Shanghai Lujiazui Hotels in Shanghai
9.6/10
4076 review

Joya Hotel Shanghai Lujiazui

Hotel near Lujiazui Area, Shanghai
"Friendly front desk staff""Classy environment"
Select dates to view prices
No.
19
Andaz Xintiandi Shanghai, by Hyatt Hotels in Shanghai
9.1/10
6174 review

Andaz Xintiandi Shanghai, by Hyatt

Hotel near Huaihai Road Area, Shanghai
"Great location""Friendly front desk staff"
Select dates to view prices
No.
20
Shanghai  Moller Villa Hotel Hotels in Shanghai
9.5/10
2965 review

Shanghai Moller Villa Hotel

Hotel near Huaihai Road Area, Shanghai
"Delicious breakfast""Great design"
Select dates to view prices

Top rated hotels in Shanghai

See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.6/10
Excellent
GGuest UserThe staff is nice and supportive. They create a warm welcome when you enter the entrance.  There are a breakfast can be included in the second floor and also the laundry room for free. there is a shuttle bus for,which can deliver you to the city. Overall is a nice day at Mercury Hotel in Shanghai, which we love
Mercure Shanghai Yu Garden On the Bund

Mercure Shanghai Yu Garden On the Bund

Hotel near Yu Garden Area, Shanghai 1.8% of visitors choose this area
Price per night from:£56
9.6/10
Excellent
JJenny of TexasWe love everything about this hotel! We have a spectacular view of the Bund from our window. The hotel has easy access to shopping, ferry, river cruises, hop-on-and-hop-off while it is about half a mile away from the epicenter of crowds. The staff is very attentive and helpful. The room is well-appointed and the bathroom is luxurious and super clean. The beds are firm and comfortable. Breakfast buffet is top notch and reasonably priced. It is a very good deal for a busy day in the city where food can be expensive. We will definitely stay here again when we come back to Shanghai.
MaxX By Steigenberger on the Bund Shanghai

MaxX By Steigenberger on the Bund Shanghai

Hotel near The Bund Area, Shanghai 2.4% of visitors choose this area
Price per night from:£128
9.5/10
Outstanding
KKhosIt was very worth the for 4 night stay. Breakfast was very excellent, tasty and delicious deserts, you can have any food type, drinks you could get. Service were excellent, such as receptions, they are easy to communicate in English compared to how difficult it can be to understand people at China. The location itself is very perfect. There is a nearby mall only 1 crossroad ahead you can get anything you like at there such as Starbucks, Subway, Pizza hut, KFC, Supermarket, Mcdonalds, and the metro is only few walks away which is SUPER convenient for us to transport. Also if you're visiting the Shanghai Disneyland they will transport you there without any charge. When we arrive in Shanghai again, we will definitely come back next time. Thanks to the staff members for excellent service.
Novotel Shanghai Pudong Chuansha

Novotel Shanghai Pudong Chuansha

Hotel near Shanghai Disney Resort, Shanghai 38% of visitors choose this area
Price per night from:£47
9.5/10
Outstanding
จารุวรรณDisappointing Experience at The Ritz-Carlton Shanghai I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected. 1. Discrimination at Flair Rooftop Restaurant On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.” Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount? 2. Misleading Room Upgrade Offer & Hidden Promotions When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view. What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests. 3. Concierge Service & Taxi Nightmare The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride. However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger! At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car. Final Thoughts This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination. I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality. Ps: nice swimming pool by the way!!
The Ritz-Carlton Shanghai, Pudong

The Ritz-Carlton Shanghai, Pudong

Hotel near Lujiazui Area, Shanghai 6.6% of visitors choose this area
Price per night from:£262
9.5/10
Outstanding
MMeikoHAfter experiencing the luxurious service and comfortable facilities of Senz Hotel, I can't help but give high praise to this hotel and their management team, as well as Yiko of the front desk. Senz Hotel, from the moment you step into the lobby, you will feel at home. The lobby is modern and culturally rich, spacious and elegant, and the staff is very warm and thoughtful, and their professional and meticulous service attitude makes people admire. The accommodation environment here is spacious and quiet, which makes people completely relax and feel rare comfort and tranquility. However, what impressed me most was the management team of Senz. They won our respect with excellent management and professional service. From the overall operation of the hotel to the details, whether it is room service, catering service or other needs, they can get a quick and satisfactory response. This efficient and energetic team ensured that every need of ours was met, bringing us an excellent accommodation experience. Next is Estilo Restaurant. The food here is simply amazing! From the diversity and characteristics of the menu to the chef's superb cooking skills, to the delicious dishes, everything is amazing. Moreover, their service is first-rate, from pre-meal preparation to post-meal finishing, every link is well organized and meticulous. Whether it is a gathering with friends or a business banquet, Estilo Restaurant is an ideal choice. Special thanks to Mr. Noel and Charles for their hospitality. As for Ivy at the Spa, her professional skills and friendly service are unforgettable. Her massage techniques are skillful and in place, which makes me feel extremely relaxed and relieved after a busy work. Ivy is extremely sensitive to the needs of each guest and can accurately provide the most appropriate SPA services. Her professional knowledge and enthusiastic service made my experience in the Spa reach the extreme. Overall, Senz Hotel, Estilo Restaurant and the Spa have provided us with excellent service and experience. Whether it is the facilities, services or the professionalism of the management team, I am deeply satisfied. I highly recommend Senz Hotel and Estilo Restaurant to all friends who are looking for high-quality services and food, and I would also like to thank Ivy for the meticulous SPA service she provided us. I look forward to visiting Senz Hotel and Estilo Restaurant again to experience their excellent service and food again.
DoubleTree by Hilton Shanghai Hongqiao

DoubleTree by Hilton Shanghai Hongqiao

Hotel near Hongqiao International Airport Area, Shanghai
Price per night from:£70
9.3/10
Very Good
PPoh Yong Wenlocation: convenient and easy to get to. Didn't take long to book a didi ride when im leaving the premises. Some of touristy spots are 10ish minutes ride away Service: there were 3 service staff at the counter at any time. A manager by the name Christina was exceptionally helpful with directing me to the places I needed. Posting mail was convenient. China post is 5mins away at the main junction. Hotel cleanliness is top notched too
Waiting Century Hotel (Shanghai Jing'an Railway Station)

Waiting Century Hotel (Shanghai Jing'an Railway Station)

Hotel near Train Station Area, Shanghai 6% of visitors choose this area
Price per night from:£26
9.3/10
Very Good
GGuest UserHad a fantastic stay in Shanghai! The hotel’s ambiance and amenities were top-notch, making it a truly enjoyable experience from start to finish. A special shoutout to the VIP ambassador, Charlotte—her exceptional service and attention to detail made my visit even more memorable. She went above and beyond to ensure every need was met, adding a personal touch that made me feel valued as a guest. Highly recommend this place for anyone looking for a seamless and delightful stay!
Banyan Tree Shanghai On The Bund

Banyan Tree Shanghai On The Bund

Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:£233
9.2/10
Very Good
MMochafrappppThe room was much older than expected and looked very worn. For the amount we paid I expected the room to at least be more presentable. It did not look like the hotel photos anymore. There was also no conditioner provided, nor body lotion, just shampoo, body wash and hand soap. Toothbrushes can be picked up from the reception. Plug points require a lot of strength to insert, and plugs need to be inserted at an angle. Had to get help to put in our plugs. That being said, our 2nd floor service ladies were prompt and helpful. The room was also as big as you see in the photos. Bed was comfortable, check in was efficient, breakfast noodles were great. Added on for additional breakfast for 2 nights and extended the room to 2pm check out for 99Y. We were on the 2nd floor close to the lift and there was noise until around 10+pm but other than that it was bearable. The breakfast was also on the 2nd floor. Location was also great. 5-7min walk straight to the Bund. On this street you can easily see the oriental Pearl tower once you exit the hotel. Nanjing East (Huawei showroom & Daimaru) is right behind the hotel. Manner Coffee and Chagee are both 1 street away (in opposite directions). DIDI can easily pick/drop u off in front of the hotel. It was the weekend and we did not experience any road closures. The hotel is also next door to a branch of a famous crab restaurant chenglonghangxie. Lailaixiaolong, animate, shendacheng are all within walking distance. While we were there, there were 2 separate filmings happening over 2 days. Easy enough to get to Pudong as well. Overall enjoyed our stay, but wish the room was not so worn out.
JI Hotel (Shanghai The Bund Jiujiang Road)

JI Hotel (Shanghai The Bund Jiujiang Road)

Hotel near The Bund Area, Shanghai 2.4% of visitors choose this area
Price per night from:£49
9.1/10
AAnonymous UserCleaness not too good, but the Service from homestay owner is magnificent. Fast response and so kind service....the homestay itself it's quite good and comfortable.it's just on a third floor with stairs, so like me with big and more than one baggage is quite tasking to lift it up to third floor. Location about 300meters from Shanxi South metro station.
Guisu Homestay (Nanjing West Road)

Guisu Homestay (Nanjing West Road)

Hotel near Jing'an District, Shanghai 6.1% of visitors choose this area
Price per night from:£48
9.0/10
GGuest UserWe booked a Parent-Kid Suite, which was advertised to accommodate four adults, but throughout our stay, only three towels were provided. Additionally, the only bathroom is located right next to one of the bedrooms, with no door and a fully transparent shower space. This setup is extremely awkward and inconvenient unless you’re traveling with very young children. The noise from the bathroom also inevitably disturbs whoever is sleeping in that bedroom. Another disappointment was the check-in process. We arrived at the hotel around 4 PM, but the front desk informed us that our room was still not ready due to a late check-out from the previous guests. This was frustrating, especially after a long flight, as we had expected to check in on time and freshen up immediately. That said, aside from the strange room layout, the hotel does have its positives. The location is great, with a partial view of The Bund, and the price is reasonable for this area. Overall, while the hotel has potential, the room design and service need improvement.
Mehood Elegant Hotel Shanghai Bund

Mehood Elegant Hotel Shanghai Bund

Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:£83

Frequently Asked Questions

What are the best Family-friendly hotels in Shanghai?

Whether you are travelling to Shanghai for business or tourism, Novotel Shanghai Clover , Hotel Chalet Shanghai and Toy Story Hotel are all preferred hotels.

Which Romantic hotels in Shanghai are good for couples?

Planning for honeymoon or couple travel?Toy Story Hotel, Metropolo Nanjing Hotel, Shanghai and Grand Hyatt Shanghai are very popular.

What are some of the best luxury Family-friendly hotels in Shanghai?

Which Family-friendly hotels in Shanghai provide breakfast?

Which Family-friendly hotels in Shanghai offer a gym?

Which Family-friendly hotels in Shanghai provide spa service?

Tired from travelling? Novotel Shanghai Clover, Pudong Shangri-La, Shanghai and Swissotel Grand Shanghai provide highly rated spa services.

What deals are available for Family-friendly hotels in Shanghai?

There are various promotions available on Trip.com for Family-friendly hotels. You can check the promotions page to see current available deals on Trip.com.

Shanghai Family Friendly Hotels Information

Total Properties1435
Number of Reviews1,292,859
Lowest Price£12
Highest Price£1,361
Average Price (Weekends)£133
Average Price (Weekdays)£123