Shanghai

Family Friendly Hotels in Shanghai

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Popular Family Friendly Hotels in Shanghai

Check out these hotels exclusively for your travel
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Highest Rated
Shanghai Elong Hotel
Shanghai Elong HotelShanghai Elong Hotel
Hotel near People's Square,Shanghai 10.5% of visitors choose this area
The Shanghai Elong Hotel provides a great place for travelers to relax after a busy day. The Shanghai Elong Hotel offers a pleasant stay in Shanghai for those traveling for business or leisure. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. Being just minutes away from People's Square Metro Station allows guests to explore the city with ease. This hotel is located near many of Shanghai's attractions including Huangpu River, Garden Bridge and Yu Garden. In their spare time, guests can explore the hotel's surroundings. This Shanghai hotel offers parking on site. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.

SStaback 2025.06.06
Very friendly and helpful staff. They respond quickly via Wechat even at night. They upgraded our room to one with balcony which can view the city gate at night. Location is close to Pingjiang street and humble administration garden. Grateful for the free laundry services they provided. Saved me a lot of time. They also help deliver ******* to room. Only downside is mosquito which seems to be a Suzhou problem in general during summer.
Excellent
8870 reviews
9.6/10
Price from
£87
per night
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Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Hotel near People's Square,Shanghai 10.5% of visitors choose this area
The Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) provides a great place for travelers to relax after a busy day. The Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) offers a pleasant stay in Shanghai for those traveling for business or leisure. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. Just a short walk from East Nanjing Road Metro Station, traveling to most city destinations is a breeze. Seeing Shanghai's sights from this hotel is easy with Shanghai Museum, People's Square and Shanghai Sihang Warehouse Battle Memorial all close by. In their spare time, guests can explore the hotel's surroundings. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.

GGuest User 2025.06.19
I do NOT recommend this hotel; do not come if you are disabled, old or in a wheelchair. I came with my aunt and a lot of the rooms are not accessible by elevator. I calculated and one you enter downstairs, it took me 4 minutes walking to get into the room which is huge compared to other hotels. The little bench in the entry was stained. There are some holes in the walls. The room doesn't look like the pictures at all!! And it's pretty dark even when all lights are on. There is a glass window between the shower and the bed, which made it super uncomfortable to shower (the one in the bed can see you even with the curtain down bc it is not thick enough). You can see my aunt in the picture, imagine when we had to shower. Only acceptable for couples, undecent for family or friends. The staff didn't accept to change me to a more accessible room even if my aunt is 72 yo and back problems!! For that matter, Trip refunded me about a fourth or a fifth the booking which isn't a real solution for that. Breakfast was ok but once there was a dirty plate, tried to give it to the waiter but she just told me to use it. What was i suppose to do with it, put it back for others? The mats of the hallways aren't high-end at all. The lobby indeed is but not the rooms, they are not all worth the pictures. Please note that there are around 40 rooms upstairs where i was, where you are likely to be housed, you need 2 different elevators and walk one floor. Other cheaper hotels in shanghai will make you feel more the ”high end” experience. The price isn't justified in my opinion. Thanks to the cleaning ladies who where always so kind.
Outstanding
8705 reviews
9.4/10
Price from
£57
per night
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Hotel Chalet Shanghai
Hotel Chalet ShanghaiHotel Chalet Shanghai
Hotel near People's Square,Shanghai 10.5% of visitors choose this area
The Hotel Chalet Shanghai is an ideal spot for travelers wanting to discover the city. The Hotel Chalet Shanghai offers a pleasant stay in Shanghai for those traveling for business or leisure. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. Transportation around the city is also convenient, with People's Square Metro Station within walking distance. There is no shortage of things to see in the area, with the Shanghai Sihang Warehouse Battle Memorial, Shanghai Museum and Huangpu River all nearby. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Shanghai hotel features parking on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.

MM0616 2025.06.10
Excellent stay with outstanding service! The staff were friendly and attentive, and Xiao Lei was especially helpful—always kind, professional, and went above and beyond to assist. He will always greet us with great smile and offer assistance without any hesitation. His colleague, Xian Yi also helped us a lot! The room is equipped with smart voice assistant to control all the switches. Thank you for such a memorable stay—I will definitely be returning and highly recommend this hotel to anyone seeking top-quality service and hospitality!
Outstanding
9586 reviews
9.4/10
Price from
£52
per night
Check Availability
Shanghai
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Heyitang Hotel Shanghai International Tourism Resort
Heyitang Hotel Shanghai International Tourism ResortHeyitang Hotel Shanghai International Tourism Resort
Hotel near Kangqiao, Nanhui Area,Shanghai
The Heyitang Hotel Shanghai International Tourism Resort is one of the newest hotels in Shanghai, having opened in 2022. Shanghai Pudong International Airport and Xinzhuang Railway Station are located 18km and 50km away respectively. The closest major public transportation, Huinan Metro Station, is only 300m away. There is no shortage of things to see in the area, with the Qingliang'an, Fuquan Naos and Nanhui Sports Centre all nearby. When guests have some time on their hands they can make use of the onsite facilities. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is particularly popular with those traveling with families.

GGuest User 2025.06.21
Hotel have great shuttle bus to Disneyland and the airport. The location is near meter station. It’s very convenient they are also have supermarkets nearby. The stuff is all kind and the room is clean. If we have time we will come here again.
Excellent
18645 reviews
9.7/10
Price from
£36
per night
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Atour Hotel Nanjing East Road, Shanghai on the Bund
Atour Hotel Nanjing East Road, Shanghai on the BundAtour Hotel Nanjing East Road, Shanghai on the Bund
Hotel near The Bund Area,Shanghai 3% of visitors choose this area
Yaduo Hotel, Fuzhou Road, Shanghai is located in the center of the Bund, with a unique geographical location. The Bund, East Nanjing Road Commercial Pedestrian Street, Lujiazui, Xintiandi, people's Square, Yu Garden and other Shanghai's most prosperous shopping areas and classic scenic spots are close to each other. It takes about 3 minutes to walk to the Bund and 5 minutes to walk to Nanjing East Road Pedestrian Street. You can enjoy the combination of international buildings and modern high-rise buildings, enjoy the shopping charm of Nanjing East Road Pedestrian Street, the first street of China, by the Huangpu River. The hotel has very convenient transportation. You can walk about 7 minutes to Nanjing East Road Station of line 2. About 12 minutes' walk, you can reach Yu Garden and feel the unique charm of Lao Cheng Huang Temple and enjoy the intersection of delicious food. Take a ferry across the Huangpu River to Lujiazui, the financial center with a strong sense of modern city, about 10 minutes' walk. The surrounding financial and commercial institutions are numerous, and the supporting facilities for entertainment and shopping are complete. The hotel design concept is to take reading and humanistic photography as the theme, high-quality guest room products and facilities + meticulous and warm service, bringing you a "natural, quiet, warm and simple" healthy lifestyle All guest rooms are equipped with brand series high-quality bed products, central air conditioning, a full set of high-end Afu essential oil bath products. The room is equipped with refrigerator, 100m high-speed optical fiber, and full WiFi coverage The hotel has Xiangzhao (restaurant), washing, ironing and drying self-service dust (laundry) and super large reading club bamboo house (24-hour reading space), sweat out (gym) and lodging (guest room), which integrates natural, simple, quiet and warm design style, all of which are exquisite and unique. Provide you with a free and relaxed living space.

GGuest User 2025.05.01
Exceptional Stay - Outstanding Service! We had a wonderful experience staying at this hotel. From the moment i arrived, the staffs were incredibly helpful, attentive and professional. Their warm hospitality and willingness to assist with anything we needed truly made our stay feel comfortable. Breakfast perfectly fine for elderly and provided late porridge. Laundry service is good too! Location is also perfect, walking distance to major attractions. Though the room size is slightly smaller than kthers, it does not affect our stay. Understand it located at golden area. Overall, we would stay again if go shanghai, and highly recommend to anyone looking for great service and convenience.
Outstanding
7019 reviews
9.5/10
Price from
£91
per night
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The Bund Puyan Hotel, Shanghai
The Bund Puyan Hotel, ShanghaiThe Bund Puyan Hotel, Shanghai
Hotel near The Bund Area,Shanghai 3% of visitors choose this area
The Bund Puyan Hotel, Shanghai provides a great place for travelers to relax after a busy day. Visitors to Shanghai will find that the Bund Puyan Hotel, Shanghai is a fantastic accommodation choice. The hotel is conveniently located just 5km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. Transportation around the city is also convenient, with East Nanjing Road Metro Station within walking distance. Keeping busy is easy, with The Bund, Lujiazui and Shanghai Bus Tour all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.

Llylelove.it 2025.04.21
The room we got has a very nice view of the bund skyline. No need to go crowded bund area coz you got it in the room. The hotel is just walkable to rockbund and nanjing road and some nice eateries as well. Very convinient for shopping and food trip. Another thing is the robot deliveries 🥰👍
Outstanding
15646 reviews
9.4/10
Price from
£114
per night
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Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)
Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)Rezen Murray Hotel (Shanghai Nanjing Road Pedestrian Street)
Hotel near People's Square,Shanghai 10.5% of visitors choose this area
The exterior decoration of the hotel reflects the classic European style, while the overall interior style is simple, fashionable, warm and comfortable. The hotel is located on Fuzhou Road, Huangpu District, Shanghai, surrounded by bustling businesses. It is in front of People's Square and behind the Bund. It is adjacent to Nanjing Road Pedestrian Street and Huaihai Road Commercial Street. There are also Yu Garden and City God Temple nearby. Metro Lines 1 and 2 run through it, and bus lines It extends in all directions.

JJesslyntan@@ 2025.05.29
The location of the hotel is extremely convenient. It’s situated right on Nanjing Pedestrian Road, making it easy to explore the heart of the city. There are plenty of restaurants and food nearby. The famous Bund is also within walking distance. The room, while not as spacious as we had expected, was still adequate for two people. It was clean and well-maintained, providing a decent level of comfort for a short stay. However, we did encounter a few issues during our time at the hotel. Firstly, the design of the shower area caused water to flow out into the toilet space after use. This was a bit inconvenient as it made the bathroom floor wet and slippery. Secondly and more concerning, was an incident involving the housekeeping staff. On the second morning of our stay, we went out for breakfast without placing a “Please Clean Room” sign on the outside door. Surprisingly, when we returned from L9 cafeteria to L3 room, we found that the cleaning staff had entered and was in the middle of tidying the room. We were quite shocked, especially since we had not requested housekeeping service, nor were we informed that staff would be entering the room by default. This was particularly worrying because we had left personal belongings, including a wallet and a mobile phone inside the room unattended. It is same incident happened to other room in L2 as well during our stay. I was curious if someone showering and sleeping in the room, the cleaner will suddenly pop out for cleaning without informed?! Sounds unsafe. While we appreciate the staff’s efforts to keep the room clean, we believe that guests should be notified or asked for permission before anyone enters the room. This would help ensure both privacy and security for hotel guests.
Very Good
4682 reviews
9.3/10
Price from
£50
per night
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Atour Hotel  Jing'an Temple Nanjing West Road, Shanghai
Atour Hotel  Jing'an Temple Nanjing West Road, ShanghaiAtour Hotel  Jing'an Temple Nanjing West Road, Shanghai
Hotel near Huaihai Road Area,Shanghai
It was overall a great stay. The lobby is cozy, fragrant and dimly lit with soft yellow lighting. The room is not very big but there was enough space to move around comfortably. Love the shower with instant heating and water temperature digitally displayed and the hairdryer has good wind strength. The toilet seat is electronically kept warm and wash basin tap comes with hot water, which really made a difference during cold weather. Breakfast was simple but delicious, with variety enough for a nutritious start to the day. The noodles made by the robot was unexpectedly quite tasty. The complimentary late night porridge was also a warm touch to end the day for guests. There are books spread out throughout the public spaces for guests to borrow (all Chinese books though). The location is rather convenient, about 10-15min walk to 2 metro stations, Jing An Temple Station and Nanjing West Rd station, lots of eateries nearby and a few shopping malls like Kerry Centre are also within walking distance, plus the beautiful Jing An Temple of course. Special thanks to the kind staff named Weekend (Zhou Mo) who extended complimentary late check out till 4pm in view of my late flight.

MMuyinata 2025.03.06
It was overall a great stay. The lobby is cozy, fragrant and dimly lit with soft yellow lighting. The room is not very big but there was enough space to move around comfortably. Love the shower with instant heating and water temperature digitally displayed and the hairdryer has good wind strength. The toilet seat is electronically kept warm and wash basin tap comes with hot water, which really made a difference during cold weather. Breakfast was simple but delicious, with variety enough for a nutritious start to the day. The noodles made by the robot was unexpectedly quite tasty. The complimentary late night porridge was also a warm touch to end the day for guests. There are books spread out throughout the public spaces for guests to borrow (all Chinese books though). The location is rather convenient, about 10-15min walk to 2 metro stations, Jing An Temple Station and Nanjing West Rd station, lots of eateries nearby and a few shopping malls like Kerry Centre are also within walking distance, plus the beautiful Jing An Temple of course. Special thanks to the kind staff named Weekend (Zhou Mo) who extended complimentary late check out till 4pm in view of my late flight.
Excellent
2152 reviews
9.7/10
Price from
£68
per night
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Mercure Shanghai Yu Garden On the Bund
Mercure Shanghai Yu Garden On the BundMercure Shanghai Yu Garden On the Bund
Hotel near Yu Garden Area,Shanghai 1.9% of visitors choose this area
Located in the Huangpu District of central Shanghai, Mercure Shanghai Yu Garden is near the famous Yuyuan Garden. It is within 5 minutes walk to Metro Line 10 Yuyuan Station and Line 8 Laoximen station. The hotel is only 10 minutes away from Xintiandi, Nanjing Road Pedestrian Street and the Bund. It is also surrounded by shopping malls and entertainment outlets. The hotel features 223 stylish rooms, a Chinese and French buffet breakfast restaurant and gym, which will be the ideal choice for business and leisure travellers.

GGuest User 2025.06.07
Exceptional service from the minute you step into the hotel lobby. Warm welcome and easy quick check in. Check out was simply dropping off the cards. Hotel is beautiful clean and modern. Breakfast buffet was delicious. Across the road via safe overpass is shopping centre with food galore, very cheap and professional hair salon, dentist, spa treatment. Just 5 mins walk is Yu Garden. Absolutely amazing!  Will stay here again. We would rate it as 5 star ⭐️ hotel.
Excellent
5667 reviews
9.6/10
Price from
£61
per night
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MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)
MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)MoYu Movie Hotel (Shanghai People's Square Nanjing West Road  subway station)
Hotel near Huaihai Road Area,Shanghai
Opened in 2023, the MoYu Movie Hotel (Shanghai People's Square Nanjing West Road subway station) is a great accommodation choice in Shanghai. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 13km from Shanghai Hongqiao International Airport. Transportation around the city is also convenient, with Middle Huaihai Road Metro Station within walking distance. There is no shortage of things to see in the area, with the Shanghai Bus Tour, Moller Villa and People's Square all nearby. When guests have some time on their hands they can make use of the onsite facilities. When it comes to Shanghai hotels, the MoYu Movie Hotel (Shanghai People's Square Nanjing West Road subway station) is highly regarded for its excellent facilities. For guests traveling as a couple, this hotel is consistently one of the most popular choices.

OOrchidlala 2025.04.22
The hotel was very comfortable to stay in. The bed and pillows were cozy, and the blackout curtains effectively blocked out light. The air conditioning was cool and adjustable. I stayed for a total of 6 nights. Although the hotel staff couldn’t speak English, they were kind and tried their best to communicate. Housekeeping cleaned the room every day. The bathroom was automatic, which was the main reason I chose this hotel. But everything else exceeded my expectations. Complimentary drinks like water, cola, and Sprite were unlimited. Popcorn, tea, and coffee were also provided for free. The hotel is small, with only 3 floors. There’s a projector, but it only displays content in Chinese, so I couldn’t understand it. The hotel is actually closer to Middle Huaihai Road Station than West Nanjing Station—both are within a relaxed walking distance, just about one traffic light away. Both stations are located in very walkable areas, with lots of cute shops and a calm vibe, unlike the busy pedestrian zone around East Nanjing Road. The area around the hotel becomes a nightlife spot in the evening, so there are lots of people around and it doesn’t feel deserted.
Excellent
2212 reviews
9.6/10
Price from
£40
per night
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See All Family Friendly Hotels in Shanghai

Top 20 Premium Hotels in Shanghai

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Discover our curated selection of premium hotels in Shanghai for your next stay
No.
1
JW Marriott Marquis Hotel Shanghai Pudong Hotels in Shanghai
9.6/10
3363 review

JW Marriott Marquis Hotel Shanghai Pudong

Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
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No.
2
Shangri-La Qiantan, Shanghai Hotels in Shanghai
9.6/10
6783 review

Shangri-La Qiantan, Shanghai

Hotel near Pudong New Area, Shanghai
"Delicious breakfast""Convenient for shopping"
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No.
3
MaxX By Steigenberger on the Bund Shanghai Hotels in Shanghai
9.5/10
6212 review

MaxX By Steigenberger on the Bund Shanghai

Hotel near The Bund Area, Shanghai
"Great location""Friendly front desk staff"
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No.
4
Pudong Shangri-La, Shanghai Hotels in Shanghai
9.5/10
13990 review

Pudong Shangri-La, Shanghai

Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
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No.
5
The Langham Shanghai Xintiandi Hotels in Shanghai
9.4/10
3947 review

The Langham Shanghai Xintiandi

Hotel near Huaihai Road Area, Shanghai
"Great location""Delicious breakfast"
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No.
6
The Sukhothai Shanghai Hotels in Shanghai
9.3/10
3209 review

The Sukhothai Shanghai

Hotel near Jing'an District, Shanghai
"Friendly front desk staff""Great design"
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No.
7
Intercontinental Shanghai Ruijin Hotels in Shanghai
9.5/10
4128 review

Intercontinental Shanghai Ruijin

Hotel near Huaihai Road Area, Shanghai
"Classy environment""Friendly front desk staff"
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No.
8
Shanghai Marriott Marquis City Centre Hotels in Shanghai
9.6/10
6768 review

Shanghai Marriott Marquis City Centre

Hotel near People's Square, Shanghai
"Near shopping area""Friendly front desk staff"
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No.
9
Grand Hyatt Shanghai Hotels in Shanghai
9.3/10
12286 review

Grand Hyatt Shanghai

Hotel near Lujiazui Area, Shanghai
"Classy environment""Friendly front desk staff"
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No.
10
Guang Fulin Prime Hotel Shanghai Hotels in Shanghai
9.7/10
6600 review

Guang Fulin Prime Hotel Shanghai

Hotel near She Shan, Songjiang University Town, Shanghai
"Great for kids""Delicious breakfast"
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No.
11
Xijiao State Guest Hotel Hotels in Shanghai
9.6/10
3364 review

Xijiao State Guest Hotel

Hotel near Hongqiao District, Shanghai
"Classy environment""Garden view"
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No.
12
InterContinental Shanghai Harbour City Hotels in Shanghai
9.5/10
3420 review

InterContinental Shanghai Harbour City

Hotel near Dishui Lake and Lin'Gang Area, Shanghai
"Great for kids""Delicious breakfast"
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No.
13
Kerry Hotel Pudong Shanghai Hotels in Shanghai
9.4/10
5625 review

Kerry Hotel Pudong Shanghai

Hotel near Pudong New International Expo Center, Shanghai
"Great for kids""Has play area for children"
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No.
14
Metropolitan Seclusive Life In Wukang rd Shanghai Hotels in Shanghai
9.5/10
1177 review

Metropolitan Seclusive Life In Wukang rd Shanghai

Hotel near Huaihai Road Area, Shanghai
"Delicious breakfast""Classy environment"
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No.
15
The Portman Ritz-Carlton, Shanghai Hotels in Shanghai
9.4/10
2756 review

The Portman Ritz-Carlton, Shanghai

Hotel near Jing'an District, Shanghai
"Delicious breakfast""Friendly front desk staff"
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No.
16
Melia Shanghai  Parkside Hotels in Shanghai
9.4/10
1926 review

Melia Shanghai Parkside

Hotel near Shanghai Disney Resort, Shanghai
"Classy environment""Great for kids"
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No.
17
ULTRAMAN HOTEL Hotels in Shanghai
9.1/10
3121 review

ULTRAMAN HOTEL

Hotel near Dishui Lake and Lin'Gang Area, Shanghai
"Great for kids""Has facilities for children"
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No.
18
Sofitel Shanghai North Bund Hotels in Shanghai
9.5/10
5890 review

Sofitel Shanghai North Bund

Hotel near North Sichuan Road Commercial Area, Shanghai
"Friendly front desk staff""Great design"
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No.
19
Shanghai Donghejiugu Oxygen Land Co.,Ltd. East Farm Resort Villa Branch Hotels in Shanghai
9.8/10
277 review

Shanghai Donghejiugu Oxygen Land Co.,Ltd. East Farm Resort Villa Branch

Hotel near Chongming Island, Changxing Island, Hengsha Island, Shanghai
"Great for kids""Great food"
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No.
20
JOYA Hotel Shanghai Lujiazui Hotels in Shanghai
9.6/10
4149 review

JOYA Hotel Shanghai Lujiazui

Hotel near Lujiazui Area, Shanghai
"Fantastic river view""Friendly front desk staff"
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Top rated hotels in Shanghai

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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Outstanding
KKhosIt was very worth the for 4 night stay. Breakfast was very excellent, tasty and delicious deserts, you can have any food type, drinks you could get. Service were excellent, such as receptions, they are easy to communicate in English compared to how difficult it can be to understand people at China. The location itself is very perfect. There is a nearby mall only 1 crossroad ahead you can get anything you like at there such as Starbucks, Subway, Pizza hut, KFC, Supermarket, Mcdonalds, and the metro is only few walks away which is SUPER convenient for us to transport. Also if you're visiting the Shanghai Disneyland they will transport you there without any charge. When we arrive in Shanghai again, we will definitely come back next time. Thanks to the staff members for excellent service.
Novotel Shanghai Pudong Chuansha

Novotel Shanghai Pudong Chuansha

Hotel near Shanghai Disney Resort, Shanghai 34.7% of visitors choose this area
Price per night from:£47
9.5/10
Outstanding
จารุวรรณDisappointing Experience at The Ritz-Carlton Shanghai I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected. 1. Discrimination at Flair Rooftop Restaurant On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.” Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount? 2. Misleading Room Upgrade Offer & Hidden Promotions When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view. What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests. 3. Concierge Service & Taxi Nightmare The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride. However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger! At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car. Final Thoughts This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination. I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality. Ps: nice swimming pool by the way!!
The Ritz-Carlton Shanghai, Pudong

The Ritz-Carlton Shanghai, Pudong

Hotel near Lujiazui Area, Shanghai 7.1% of visitors choose this area
Price per night from:£226
9.5/10
Outstanding
GGuest UserI ended up upgrading to the Shanghai Suite with River View, and it was truly breathtaking. The view was absolutely stunning ~ definitely a 5star experience. I’m so grateful to Max, who made my stay at the hotel even better. During our trip, my child had a persistent high fever and developed a full body allergic reaction after taking antibiotics. Max recommended we visit Shanghai Jiao Tong University Hospital, and my child recovered in just two days. I’m truly thankful for Max from the Maxx Hotel. The food at the hotel was delicious. We especially loved the little robot that delivered items to our room,it was so cute! The hotel location is super convenient, just right across from The Bund. The bed was very comfortable and the environment was extremely quiet. They even provide a Dyson hairdryer ,no need to bring your own! 我最后给钱升级了shanghai suit with river view 这个房型。 风景真的很美很美,尤其是晚上。 风景必须得5星好评。 我很感恩这个人Max。他让我在这个酒店的体验感更好。 我的孩子在这个时候高烧不退,吃了抗生素全身过敏,之后他介绍了我们去上海交通大学医院, 两天就好了!真的感恩maxx酒店的max。 酒店食物是好吃的。 最喜欢送东西上来的机器人, 好可爱啊! 酒店地点很方便,对面就是外滩了。 床很舒服,环境超级安静。 吹风筒是dyson的哦。 可以不用自己在额外带来了。 天气太冷,我要求了暖炉。 这边洗澡水很大,很热,超舒服 沙发也干净。 酒店的日本餐爱吃生的可以try,好吃,价格高。 记得register“华住会” 有免费早餐哦。 我们两大一小住这儿。 good
MaxX By Steigenberger on the Bund Shanghai

MaxX By Steigenberger on the Bund Shanghai

Hotel near The Bund Area, Shanghai 3% of visitors choose this area
Price per night from:£119
9.5/10
Outstanding
MMeikoHAfter experiencing the luxurious service and comfortable facilities of Senz Hotel, I can't help but give high praise to this hotel and their management team, as well as Yiko of the front desk. Senz Hotel, from the moment you step into the lobby, you will feel at home. The lobby is modern and culturally rich, spacious and elegant, and the staff is very warm and thoughtful, and their professional and meticulous service attitude makes people admire. The accommodation environment here is spacious and quiet, which makes people completely relax and feel rare comfort and tranquility. However, what impressed me most was the management team of Senz. They won our respect with excellent management and professional service. From the overall operation of the hotel to the details, whether it is room service, catering service or other needs, they can get a quick and satisfactory response. This efficient and energetic team ensured that every need of ours was met, bringing us an excellent accommodation experience. Next is Estilo Restaurant. The food here is simply amazing! From the diversity and characteristics of the menu to the chef's superb cooking skills, to the delicious dishes, everything is amazing. Moreover, their service is first-rate, from pre-meal preparation to post-meal finishing, every link is well organized and meticulous. Whether it is a gathering with friends or a business banquet, Estilo Restaurant is an ideal choice. Special thanks to Mr. Noel and Charles for their hospitality. As for Ivy at the Spa, her professional skills and friendly service are unforgettable. Her massage techniques are skillful and in place, which makes me feel extremely relaxed and relieved after a busy work. Ivy is extremely sensitive to the needs of each guest and can accurately provide the most appropriate SPA services. Her professional knowledge and enthusiastic service made my experience in the Spa reach the extreme. Overall, Senz Hotel, Estilo Restaurant and the Spa have provided us with excellent service and experience. Whether it is the facilities, services or the professionalism of the management team, I am deeply satisfied. I highly recommend Senz Hotel and Estilo Restaurant to all friends who are looking for high-quality services and food, and I would also like to thank Ivy for the meticulous SPA service she provided us. I look forward to visiting Senz Hotel and Estilo Restaurant again to experience their excellent service and food again.
DoubleTree by Hilton Shanghai Hongqiao

DoubleTree by Hilton Shanghai Hongqiao

Hotel near Hongqiao International Airport Area, Shanghai
Price per night from:£55
9.3/10
Very Good
GGuest UserThe hotel room had a very good view and a large tub. Breakfast was good with champagne served. More importantly, the service by Jennie, Deslin and Flora was warm and friendly and made the stay a pleasant one.
Banyan Tree Shanghai On The Bund

Banyan Tree Shanghai On The Bund

Hotel near The North Bund Area, Shanghai 1.3% of visitors choose this area
Price per night from:£215
9.2/10
Very Good
PPoh Yong Wenlocation: convenient and easy to get to. Didn't take long to book a didi ride when im leaving the premises. Some of touristy spots are 10ish minutes ride away Service: there were 3 service staff at the counter at any time. A manager by the name Christina was exceptionally helpful with directing me to the places I needed. Posting mail was convenient. China post is 5mins away at the main junction. Hotel cleanliness is top notched too
Waiting Century Hotel (Shanghai Jing'an Railway Station)

Waiting Century Hotel (Shanghai Jing'an Railway Station)

Hotel near Train Station Area, Shanghai 6.9% of visitors choose this area
Price per night from:£33
9.2/10
Very Good
GGuest UserThe location is great and staff service is 100%. We managed to top up a lil to check in earlier. Price is affordable and room was ready almost immediately. We tried ordering take outs and was assisted by the staff politely and patiently. The only cons is the cleanliness of the room. When we checked in, the room was abit dusty. But was sorted out immediately too. Thanks for the stay.
JI Hotel (Shanghai The Bund Jiujiang Road)

JI Hotel (Shanghai The Bund Jiujiang Road)

Hotel near The Bund Area, Shanghai 3% of visitors choose this area
Price per night from:£64
9.1/10
Good
AAnonymous UserCleaness not too good, but the Service from homestay owner is magnificent. Fast response and so kind service....the homestay itself it's quite good and comfortable.it's just on a third floor with stairs, so like me with big and more than one baggage is quite tasking to lift it up to third floor. Location about 300meters from Shanxi South metro station.
Guisu Homestay (Nanjing West Road)

Guisu Homestay (Nanjing West Road)

Hotel near Jing'an District, Shanghai 6.5% of visitors choose this area
Price per night from:£37
9.1/10
Good
IitsfinekathieThe hotel is not so far from Red line (Shanghai Railway Station) Exit 1 is easier for you to walk to the hotel. Otherwise you will have to walk sooooo long... (i did that on day 1 of my trip because map doesn't really work well and in fact i almost cancelled it and book a new hotel lol) It is clean, daily cleaning and super cheap i could stay here for weeks & it is not so far from all touristy places. Some are 5 stops away and some are like 3 stops away. I don't really mind.  **requested a non smoking room and i got a non smoking room, much appreciated**
Dears Hotel (Shanghai Jing'an)

Dears Hotel (Shanghai Jing'an)

Hotel near Train Station Area, Shanghai 6.9% of visitors choose this area
Price per night from:£31
8.9/10
DDunstan A.The air conditioner in the room worked properly and adjusted the temperature quickly. The hotel staff are very considerate. They are very prompt in their service and come to clean the rooms on time when needed, replenishing free drinking water. And the Wi-Fi signal in the room is very good. Overall, although the hotel rooms do not have particularly extravagant exterior facilities, they do an excellent job in terms of value for money. All the staff and Xiangzhang were very good in assisting me during my stay to make it a very pleasent stay. Thank you very much.
Mehood Elegant Hotel Shanghai Bund

Mehood Elegant Hotel Shanghai Bund

Hotel near The North Bund Area, Shanghai 1.3% of visitors choose this area
Price per night from:£87

Frequently Asked Questions

What are the best Family-friendly hotels in Shanghai?

Whether you are travelling to Shanghai for business or tourism, Hotel Chalet Shanghai , Novotel Shanghai Clover and Toy Story Hotel are all preferred hotels.

How much is the average rate for Family-friendly hotels in Shanghai?

For Family-friendly hotels in Shanghai, the average price on weekdays is £121, and on weekends (Friday–Saturday) is £130.

Which Romantic hotels in Shanghai are good for couples?

Planning for honeymoon or couple travel?Toy Story Hotel, Metropolo Nanjing Hotel, Shanghai and Grand Hyatt Shanghai are very popular.

What are some of the best luxury Family-friendly hotels in Shanghai?

Which Family-friendly hotels in Shanghai provide breakfast?

Which Family-friendly hotels in Shanghai offer a gym?

Which Family-friendly hotels in Shanghai provide spa service?

Tired from travelling? Novotel Shanghai Clover, Pudong Shangri-La, Shanghai and Swissotel Grand Shanghai provide highly rated spa services.

What deals are available for Family-friendly hotels in Shanghai?

There are various promotions available on Trip.com for Family-friendly hotels. You can check the promotions page to see current available deals on Trip.com.

Shanghai Family Friendly Hotels Information

Total Properties1461
Number of Reviews1,366,895
Lowest Price£11
Highest Price£1,539
Average Price (Weekends)£130
Average Price (Weekdays)£121