Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 22, 2026|Guestroom (3 Beds)
Momo GWe had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:€51
Posted on Nov 1, 2026|Deluxe Room-King Bed
Guest UserWhen I booked the Bellagio, I saw on Trip.com that its price was slightly lower than other hotels around the Bund, so I thought it would offer good value for money. However, the check-in experience was a huge disappointment. A customer service representative contacted me in advance, and I clearly stated that we would check in at 4:00 PM. Yet, when we arrived at the hotel at 4:30 PM, we were told the room was still being cleaned. After waiting for over ten minutes, we finally got in, only to find the cleanliness appalling. There was a lot of dust—the white dots in the pictures below are all dust, and there are quite a few spots like that. There was also a stale odor left by the previous guest, and standing water on the floor of the bathroom shower room. As for the swimming pool, just as the reviews mentioned, the water was very murky, though the jacuzzi water was clean. The murky pool water was likely due to a lack of a water filtration system or infrequent water changes. Honestly, the only redeeming quality of this hotel is its location near the Bund and Suzhou Creek.
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Price per night from:€355
Posted on Nov 4, 2026|River Wing Deluxe Bund King
Anonymous UserStunning views and beyond expectations! They prepared the room in advance and granted a late check-out, which felt great. The Zijin Tower is close to the family activities and offers fantastic views of the Puxi/Pudong landscape. Located very close to the Oriental Pearl Tower, the room view is so good that you don't even need to visit the tower itself.
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Price per night from:€180
Posted on Oct 7, 2026|Guestroom - River-View (Double bed)
OuyangHaving grown up in Shanghai, I have a special affection for the Huangpu River and Suzhou Creek. This time, I took advantage of a Ctrip offer to book a room during the National Day holiday. The hotel's exterior looks quite ordinary, and the lobby is compact. However, the front desk staff were exceptionally warm, polite, and attentive. Although my room wasn't on a high floor, it still fulfilled my wish: from the bay window, I could see the Oriental Pearl TV Tower, the Pudong 'Three-Piece Suit' (iconic skyscrapers), and parts of the Huangpu River. To the left was Suzhou Creek. Watching the Oriental Pearl Tower and the Huangpu River night view in the evening was truly a wonderful experience.
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Price per night from:€174
Posted on Oct 4, 2026|King Deluxe Room
Guest UserRating: 5/5
This was my second stay at the Waldorf Astoria, and I must say the experience was excellent. From the elegant Morandi-inspired color palette to the spacious 2-meter bed, everything in the room was impressive and incredibly relaxing. The staff were all very polite! I think next time I visit Shanghai, I will continue to choose the Waldorf Astoria.
Also! During this stay at the Waldorf Astoria Shanghai on the Bund, I'd like to extend a special thanks to our dedicated concierge, Aaron Echole. He proactively added me on WeChat on the night of check-in, which made communication seamless afterward. When I requested a late check-out at the last minute, the concierge immediately helped coordinate and implement it, making the entire process efficient and smooth. I didn't have to go back and forth to the front desk for inquiries. The communication was easy and thoughtful, and responses were quick. You could feel the dedication in the details. Such flexible and considerate service made my trip much more relaxed and significantly enhanced this stay.
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Price per night from:€357
Posted on Nov 12, 2023|Deluxe Twin Room 3
Guest UserThe B&B is very comfortable. The decoration style seems simple but is very clean and tidy. I like the minimalist style very much. It has a mahjong table, a singing room, and a projector. It's a pity that I came late and didn't get to play. I'll try it next time. Two 1.5-meter large beds are put together so that children can roll around as much as they want~
The kitchen downstairs has a pot and an oven. The boss cooked corn for the children in the morning. He ate breakfast and looked at the rice fields outside the window. He was in a great mood. It only took 9 minutes to take a taxi to Haichang. It was very convenient and a very pleasant stay.
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Price per night from:€28
Posted on Oct 15, 2026|Basic Queen Room
Guest UserHotels in Shanghai have been super expensive during my business trips lately, so I chose this reliable and cost-effective option. The room was clean, the location was very convenient, and there is plenty of great food nearby. It's my top choice for business travel and I highly recommend staying here!!
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Price per night from:€48
Posted on Oct 24, 2026|Intelligent Deluxe Standard Room
Guest UserThe hotel is right next to the North Square of Shanghai Railway Station and close to Metro Lines 3 and 4, making transportation extremely convenient. The housekeeping staff provides attentive service, the rooms have great soundproofing, and the shower water pressure is strong. A minor drawback is that there aren't many dining options in the immediate surrounding area. It's ideal for travelers who need to catch a train and prioritize convenient transport and a quiet, restful stay.
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Price per night from:€71
Posted on Jul 3, 2026
Guest UserFacilities: Well-equipped.
Cleanliness: Very clean and tidy, excellent.
Environment: The environment is also very good.
Service: The service attitude is good, warm, thoughtful, and meticulous.
”Yu Mian” · Courtesy ”Exquisite freshly ground coffee and snacks”: Excellent, excellent, excellent.
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Price per night from:€16
Posted on Oct 3, 2026|Smart Comfortable Double Bed Room (Xiaodu Butler + Full Smart Guest Control)
Guest UserI came with my mom, and the front desk lady on duty that day saw there were two of us and gave us a free room upgrade. This hotel deserves high praise in every aspect. All the staff members are incredibly polite. The breakfast was also delicious. If you need anything, just ask the front desk. Especially with water – some hotels only provide what's initially in the room and won't give you any extra bottles. But at this hotel, if you ask, 99% of your requests will be met. It's also about a ten-minute walk from the subway station, so the location is very convenient. I highly recommend staying here.
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Price per night from:€24