The crowning glory of what was Shanghai's tallest building, until the arrival of the Shanghai World Financial Center (SWFC), the Grand Hyatt Shanghai (Shanghai Jinmao Junyue Dajiudian) occupies the 56th to 87th floors of the 88-story Jin Mao Tower. From the spectacular panorama of Pudong, guests can enjoy great views of the historic Bund with its Jazz Age architectural masterpieces, and easy access to a number of local Shanghai attractions such as the Yu Gardens and Century Park. The luxury shopping malls of Lujiazui are just minutes away.Guestrooms enjoy stunning views of the city's iconic oriental pearl TV Tower, the Bund and the surrounding space-age skyline, and include generously sized marble bathrooms with deep, indulgent bathtubs.Fine dining in the hotel's 8 restaurants and bars, includes delicious Italian, Japanese, Shanghainese, Cantonese cuisines and a prime grill, as well as a range of buffets.The 24-hour business center is fully equipped with secretarial services, while the hotel's concierge team is the most resourceful in the city. Board meetings, conferences and receptions can be held in the Grand Hyatt's function rooms, which can accommodate 12 to 1,200.Club Oasis offers a gym, therapies, treatments, whirlpool spas, hot and cold plunge pools, sauna and steam rooms, and relaxation lounges. The Sky Pool, with its two-story plate glass windows, offers spectacular 180-degree views over Shanghai.
"My biggest issue with this hotel was the inconsistent level of service from the staff. The reception team lacked efficiency and struggled with fluent English, which was surprising for a hotel of this caliber. Room service was equally underwhelming, the food I ordered fell far below expectations. To their credit, one senior manager handled my complaint professionally, apologizing and offering a complimentary dinner at one of the hotel’s clubs as compensation. Unfortunately, I didn’t catch their name, but they were the only staff member who truly met the standards of a 5-star establishment. However, the next day, another member of staff, one who doesn’t typically interact with guests, raised their voice at me, which was completely unacceptable. Overall, my experience was far from satisfying and not what one would expect from a luxury hotel. While there were brief moments of proper service, the inconsistency and unprofessional behavior significantly impacted my stay."