Best Shanghai Spa Hotels

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

Beautiful hotel with well designed lobby and rooms. The location is fantastic, right in the heart of Jing An. Staff are super professional, very attentive and look after you well. One downside is a fundamental for a hotel, we didn’t get one good nights sleep. The beds are great but the room was too warm, even in early spring when the temperature was still low outside. However, the air con was very loud, even on low setting, so to sleep you either had the noise or it was too hot. One night there was also very loud road construction noise from outside from 3-5am. It’s a city, so this happens but other hotels in Shanghai that we’ve been to before seem to make it their business to know and take proactive measures in like informing and apologizing to guests in advance, putting guests in rooms away from the noise, or at least providing earplugs.

It was amazing experience for us. We’ve traveled so many places around the world, this hotel was one of the best hotels we’ve stayed in. We only stayed for 3 nights for Christmas, it’s holiday season, everything so beautiful. Great location and services, it was above my expectations except for the foods. When I booked, it didn’t include breakfast, we had to pay extra fees for it. Honestly, it’s okay to try, but not worthy （If you get it free, that’s awesome). Lots of selection, but wasn’t what I expected. It’s pricey, over $500 RMB for 2 one time only. Overall it’s perfect, I would stay there again when I visit Shanghai.

Room was clean and location was good. Robot service is available at the hotel. The hotel staff will send a robot to deliver your takeout at your doorstep. I would like to shoutout to a front desk staff her name was 小洙. She was super friendly and helpful.

The MGM was an incredible stay — a perfect blend of style, comfort, and top-tier service. From the moment I arrived, the attention to detail was clear. The staff were warm and professional, the rooms were sleek and spacious, and the overall atmosphere was pure luxury. The design of the hotel is modern and striking, with a touch of bold personality that sets it apart. It’s the kind of place that makes you feel like you’re living in a movie. I had such a great experience here and will definitely be coming back. Huge thanks to the entire MGM team for an unforgettable stay.

Nice place and staff, can wash clothes is plus point. I don't know how to get to Train using bus or walking(if you prefer train, need to ask the staff for help, we took Di Di to most places. Breakfast suits us, especially bean curd. There are many small eat shop/eatery surrounding and Pharma shop and a supermarket across the road. 250-300m there is a huge Shopping, forget the name.

Good things first: location is good as it’s close to metro and near Jiajia tang bao! Staff were really pleasant and friendly! However the room layout is awful! The showroom is right next to the front door which means the bath mat needs to be placed right next to the door where it’s most likely to be dirty. And if you happen to open the door at the same time when someone enters, good luck with door smashing and no privacy! Next to the shower cubicle is the toilet which is facing the mirror and the toilet door is made of glass! So if the lights are on and someone is sitting on the toilet, what a view for another person in the room to observe! And we were travelling with a young kid so extra trouble! The light panel was on the same level with the bed which wasn’t an obvious problem until lights suddenly turned on three times between midnight and 2am, I figured it was caused by our pillows slightly overhanging above the control panel! So many careless design flaws that makes our stay very stressful. The worst is that the smoke detector was wrapped by toilet tissue! Clearly the previous guests had found a way to deactivate the smoke detector to have a cigarette! Had anyone carried out basic inspection this would have been fixed but clearly there is lack of supervision and management. Overall I do not recommend especially when travelling with family or care for privacy.

One of the best hotels that I’ve stayed at. Stayed there for 2D1N on March 6 2025 with my partner for our anniversary and booked the city view room with the balcony! The views were great and the Bellagio team gave us a special surprise in our room. The rooms were luxurious and the amenities provided were great. I was checked in and served by a tall slim Chinese guy with glasses (sadly didn’t get his name) and his service was top-notch! We asked him about the promotional events going on at the hotel (Panda collaboration) and he helped us purchase the panda plush that we were looking for and also ensured that we were able to pay in cash (to avoid the 3% international card charge) and also helped us make reservations at the hotel’s restaurant and even gave us a free gift, the Bellagio lion plushie after showing interest in purchasing it! We also went for the hotel breakfast; They have the buffet section (which is quite small) and the made-to-order menu. Although the buffet section is small, everything I ate was at the highest quality and the made-to-order food tasted amazing as well. All in all, because of my 2 days here, I have became a lifelong fan of Bellagio Shanghai and will be staying here the next time I’m back in Shanghai! Kudos to Bellagio Shanghai!

My friends in China recommended this hotel and told me that she loves it because it’s relatively inexpensive compared to similar hotels in the area. She also stressed that it is a native Chinese brand hotel that it is easier for her to order food and just anything she needs. I was pleasantly surprised by its decor, service, cleanliness and modern amenities. Our room had a nice big tub, huge shower and toilet with bidet. It’s been a while since I visited Japan and I forgot how nice to have a bidet. The breakfast was a nice addition to our stay since it is included. It served both Chinese and American breakfast with some nice local dishes. The decor is modern Chinese Jiangnan style featuring paintings, Calligraphy, and 3-D animation of gold fishes. I enjoyed working out at the gym as well. Super clean and all equipment are easy to use. There is a Pilate room as well. I didn’t have time to enjoy it. The staff are friendly and helpful. Not to mention that I asked for a power cord, it was delivered by a robot. Five star experience! .

The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny. Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk. The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes. Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”. Breakfast is decent and offers a good variety of food. The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly. The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee. Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.