5 Stars Hotels in Western Australia, Australia

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

I stayed at Intercontinental to celebrate a birthday. The hotel provided a complimentary bottle of wine, which was very nice. The room was very small for the price paid, and considering the hotel is relatively new, it felt a little dated. We paid extra for club lounge access and wished we hadn't. It has to be one of the worse lounges I've ever visited. It was very dated and had no atmosphere, apart from feeling sterile. The food offerings were very poor. Evening canapes looked like they had been sat out for hours and were of poor quality. Breakfast was even less appetising. It was a combination of dry reheated food and cold food that had been sat out for too long, most of which was inedible. The lounge service was adequate but certainly nothing special and not five stars. On check out, I was asked how our stay had been and said it was adequate but nothing more. The checkout assistant just thanked me for staying. I responded to the hotel's generic email for feedback but received no reply, which begs the question of how much attention and consideration they give to guests' feedback. With so many hotels now available in Perth CBD, the Intercontinental needs to up its game to attract return guests.

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

Check in was quick and easier, you do have to pay 100 dollars a night for security which is a bit annoying but it is what it is, you can use for to pay hotel services which a reduce at the moment so not alot you can use it for, you can pay via cash, debit or credit card i suggest cash or debit card that way you get it back right away We stayed in the deluxe premier room which was amazing with it king size bed and over sized pilows which both very comfortable, the room has nice and long curtains and blind behind them wich help block out most the sunlight except for the end where it doesn't quiet reach the wall properly near the bed. The a small window which can be opened to let some air in the room wich is nice. The bathroom is a great size with plenty of room to move around. With the bath been the highlight. Nice and deep enough to fit a couple for them movie style romantic couple baths 😄. The bath has a wooden plank sitting across it for the glass if wine or food if you wish. Aslo has little bath bomb which was a nice treat. Shower was good except couldn't figure how to change it from rain shower to the the hand held one 🤷‍♂️. The room is provided with T2 teas and drip filter coffee sachets and two bottles of complimentary water which is not common in alot of hotels. Didn't use room services as they have removed this service and are using the tavern restaurant menu instead with limited hours. We ate at the Ramen place which is now in my top in Ramen places in Perth with Nao make up the other. The Ramen was a thicker style broth but was full of flavour and come with complimentary hard boil eggs We couldn't use the roof top bar as it only open on Fridays at the moment which was disappointing only found out cause I overheard another patrons being told it would of been nice to see it be put on the hotel website so people know before hand All in all a great place to stay will stay again

Great location! Surrounded by shops & services. Room service was nice too. However I was disappointed that I had to upgrade in order to have a room with a view. And due to the location and height of the building, I don’t think many rooms would have a view. The rooftop was also not open during my stay.

Staff all great and rooms of high standard. Shame the offer for $20 breakfast was not every day. Bad luck the day we chose it was not available. Hotel in great location and rooms clean. Stayed on 23rd floor with great views

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

I stayed at Intercontinental to celebrate a birthday. The hotel provided a complimentary bottle of wine, which was very nice. The room was very small for the price paid, and considering the hotel is relatively new, it felt a little dated. We paid extra for club lounge access and wished we hadn't. It has to be one of the worse lounges I've ever visited. It was very dated and had no atmosphere, apart from feeling sterile. The food offerings were very poor. Evening canapes looked like they had been sat out for hours and were of poor quality. Breakfast was even less appetising. It was a combination of dry reheated food and cold food that had been sat out for too long, most of which was inedible. The lounge service was adequate but certainly nothing special and not five stars. On check out, I was asked how our stay had been and said it was adequate but nothing more. The checkout assistant just thanked me for staying. I responded to the hotel's generic email for feedback but received no reply, which begs the question of how much attention and consideration they give to guests' feedback. With so many hotels now available in Perth CBD, the Intercontinental needs to up its game to attract return guests.

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

Check in was quick and easier, you do have to pay 100 dollars a night for security which is a bit annoying but it is what it is, you can use for to pay hotel services which a reduce at the moment so not alot you can use it for, you can pay via cash, debit or credit card i suggest cash or debit card that way you get it back right away We stayed in the deluxe premier room which was amazing with it king size bed and over sized pilows which both very comfortable, the room has nice and long curtains and blind behind them wich help block out most the sunlight except for the end where it doesn't quiet reach the wall properly near the bed. The a small window which can be opened to let some air in the room wich is nice. The bathroom is a great size with plenty of room to move around. With the bath been the highlight. Nice and deep enough to fit a couple for them movie style romantic couple baths 😄. The bath has a wooden plank sitting across it for the glass if wine or food if you wish. Aslo has little bath bomb which was a nice treat. Shower was good except couldn't figure how to change it from rain shower to the the hand held one 🤷‍♂️. The room is provided with T2 teas and drip filter coffee sachets and two bottles of complimentary water which is not common in alot of hotels. Didn't use room services as they have removed this service and are using the tavern restaurant menu instead with limited hours. We ate at the Ramen place which is now in my top in Ramen places in Perth with Nao make up the other. The Ramen was a thicker style broth but was full of flavour and come with complimentary hard boil eggs We couldn't use the roof top bar as it only open on Fridays at the moment which was disappointing only found out cause I overheard another patrons being told it would of been nice to see it be put on the hotel website so people know before hand All in all a great place to stay will stay again

Great location! Surrounded by shops & services. Room service was nice too. However I was disappointed that I had to upgrade in order to have a room with a view. And due to the location and height of the building, I don’t think many rooms would have a view. The rooftop was also not open during my stay.

Staff all great and rooms of high standard. Shame the offer for $20 breakfast was not every day. Bad luck the day we chose it was not available. Hotel in great location and rooms clean. Stayed on 23rd floor with great views

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.